Sandeep Kumar
@sandeepkumar24
I investigate financial crime, fraud, and high-risk customer activity through AML, KYC, and transaction monitoring.
IndiaWhat I'm looking for
At TTEC, I investigate potentially fraudulent accounts and transactions, analyze customer behavior and risk indicators, conduct KYC and CDD reviews, and escalate suspicious high-risk cases. I also use the client’s licensed CLEAR Check tool for detailed background checks, KYC verification, and complex verification resolutions.
With more than five years in financial crime and fraud prevention, I combine document review, identity validation, transaction monitoring, and compliance-focused case documentation. Earlier, I led customer support operations at TTEC, coaching teams and tracking performance against KPIs, productivity, service quality, and business objectives.
Experience
Work history, roles, and key accomplishments
Investigates potentially fraudulent customer accounts and transactions, performs KYC and CDD reviews, and escalates high-risk cases. Collaborates with compliance and operations teams on complex investigations while meeting quality and SLA targets.
Led customer support operations while monitoring team performance against KPIs and business objectives. Coached and developed team members, improving productivity and service quality.
Education
Degrees, certifications, and relevant coursework
Bachelor of Commerce (B.Com), Distance Learning
Bachelor of Commerce, Commerce
Completed Bachelor of Commerce degree through distance learning in 2013.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
Interested in hiring Sandeep?
You can contact Sandeep and 90k+ other talented remote workers on Himalayas.
Message SandeepGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
