@zaheerabbas4
Fraud and risk operations Senior Associate at Genpact, investigating card, digital, merchant and identity-theft fraud.
IndiaAt Genpact, I assist with KYC verification, account discrepancies and potential fraud escalations. I investigate card, digital, merchant, internal and identity-theft fraud using transaction data, device intelligence, IP analysis and behavioral analytics.
I collect and preserve evidence, interview customers and other parties, and prepare investigation reports. My experience also includes benefits administration, US IT recruitment, customer support and quality control.
Work history, roles, and key accomplishments
Assisted in KYC verification, resolved account discrepancies, and escalated potential fraud cases. Conducted end-to-end investigations covering card, digital, merchant, internal, and identity-theft fraud.
Assisted in KYC verification, resolved account discrepancies, and escalated potential fraud cases. Conducted end-to-end investigations covering card, digital, merchant, internal, and identity-theft fraud.
Vensure Employer Services
Sep 2023 - Dec 2023 (3 months)
Collaborated with HR to develop comprehensive benefits packages and implemented wellness initiatives. Managed vendor relationships and streamlined benefits enrollment for improved accuracy and reduced processing time.
Vensure Employer Services
Sep 2023 - Dec 2023 (3 months)
Collaborated with HR to develop comprehensive benefits packages and implemented wellness initiatives. Managed vendor relationships and streamlined benefits enrollment for improved accuracy and reduced processing time.
Nityo Infotech
Oct 2022 - Apr 2023 (6 months)
Placed candidates across software development, networking, data analytics, and project-management roles. Built relationships with hiring managers and developed targeted job advertisements and screening processes.
Nityo Infotech
Oct 2022 - Apr 2023 (6 months)
Placed candidates across software development, networking, data analytics, and project-management roles. Built relationships with hiring managers and developed targeted job advertisements and screening processes.
Cynet Systems
Dec 2021 - Sep 2022 (9 months)
Conducted technical and cultural-fit interviews and supported IT hiring targets. Created customized recruitment solutions for clients across the technology sector.
Cynet Systems
Dec 2021 - Sep 2022 (9 months)
Conducted technical and cultural-fit interviews and supported IT hiring targets. Created customized recruitment solutions for clients across the technology sector.
Cogent E-services
Oct 2020 - Nov 2021 (1 year 1 month)
Handled seller inventory, shipping, payments, and buyer complaints. Resolved customer concerns, troubleshot issues, and maintained professional communication.
Cogent E-services
Oct 2020 - Nov 2021 (1 year 1 month)
Handled seller inventory, shipping, payments, and buyer complaints. Resolved customer concerns, troubleshot issues, and maintained professional communication.
Live Digital Pvt Ltd
Nov 2018 - May 2019 (6 months)
Resolved customer complaints and escalated calls while maintaining accurate interaction records. Provided product, service, and company information and followed through on outstanding issues.
Live Digital Pvt Ltd
Nov 2018 - May 2019 (6 months)
Resolved customer complaints and escalated calls while maintaining accurate interaction records. Provided product, service, and company information and followed through on outstanding issues.
Interplast Co. Ltd
Feb 2008 - Mar 2017 (9 years 1 month)
Developed and implemented quality-assurance improvements and improved quality processes. Updated quality-control standards, methods, and procedures to meet compliance requirements.
Interplast Co. Ltd
Feb 2008 - Mar 2017 (9 years 1 month)
Developed and implemented quality-assurance improvements and improved quality processes. Updated quality-control standards, methods, and procedures to meet compliance requirements.
Degrees, certifications, and relevant coursework
Bachelor of Arts
Grade: Second Division
Completed a Bachelor of Arts degree from M.S.I University in 2011.
Bachelor of Arts
Grade: Second Division
Completed a Bachelor of Arts degree from M.S.I University in 2011.
12th
Grade: Second Division
Completed 12th standard from CBSE in 2005.
12th
Grade: Second Division
Completed 12th standard under the Central Board of Secondary Education in 2005.
10th
Grade: Second Division
Completed 10th standard from CBSE in 2003.
10th
Grade: Second Division
Completed 10th standard under the Central Board of Secondary Education in 2003.
Software and tools used professionally
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