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Joyce Abassa

@joyceabassa

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Support Specialist at Yango resolving customer, courier, and operational issues in French and English.

Togo

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What I'm looking for

I’m ready to perform administrative support tasks and uphold an organization’s policies and values, making meaningful contributions with commitment and drive.

At Yango, I investigate and resolve order, operational, and customer service issues. I support clients and couriers through email, chat, and phone, and work with internal teams on technical, financial, and operational concerns.

At Majorel, I supported customers across ride-hailing, rental services, and safety and incident support. I handled account, payment, delivery, and service inquiries, resolving concerns or escalating complex cases when needed.

My background includes a Bachelor’s degree in International Relations from Chrisland University and academic projects and internships. I’m prepared to take on administrative support tasks and uphold an organization’s policies and values.

Experience

Work history, roles, and key accomplishments

Current

Support Specialist

Current

Yango

Nov 2024 - Present (1 year 11 months)

Investigates and resolves order, operational, and customer service issues. Manages high-volume communications in French and English within a fast-paced, technology-driven environment.

Customer Service Problem Solving Communication Skills Collaboration French English

Customer Service Representative

Majorel

Jun 2023 - Jun 2024 (1 year)

Provided support for account, payment, service, delivery, operational, and safety-related inquiries. Investigated customer concerns, identified appropriate solutions, and escalated complex cases when necessary.

Customer Service Problem Solving Communication Skills Collaboration Empathy Active Listening