Looking for a job

Abdiel Féliz

@abdielfliz

Message

I'm a machine operator and material handler with call center quality monitoring experience.

United States

Message

I'm currently producing Toyota brake-system parts at Advics North America as a machine operator while handling materials, picking, transportation, and Cushman and Tugger driving.

Previously, I supported telecommunications and healthcare customers at Azord and Triple S Advantage, resolving technical, billing, payment, service-change, Medicare, and Medicaid inquiries. I also monitored calls against quality standards and bring native Spanish and intermediate English communication skills.

Experience

Work history, roles, and key accomplishments

Current

Machine Operator and Driver

Current

Advics North America

Jun 2024 - Present (2 years 3 months)

Operates machines for production of brake system parts for Toyota, handles material handling driving Cushman and Togger, and performs assembly, picking, and transportation of elements to specific areas.

Machine Operation Material Handling Cushman Driver Tugger Assembly Picking Transportation

Customer Service Representative

Triple S Advantage

Dec 2023 - May 2024 (5 months)

Provided customer service through a call center to seniors with an advantage health plan, working with Medicare and Medicaid services, and providing information about policies, medications, medical services, and benefits.

Customer Service Call Center Medicare Medicaid Policy information Medical Services Benefits

Customer Service Representative - QA Monitoring

Azord

May 2022 - Oct 2023 (1 year 5 months)

Provided customer service for Optimum, a communications company, including technical support, billing support, payments, upgrades, and service changes. Later worked as a quality monitor evaluating and classifying calls according to service and quality standards.

Customer Service Technical Support Billing Support Quality monitoring Call Evaluation Classification