Karina Lynn Rico

Monitors plant operations for safety, quality, and compliance in a chemical logistics environment; flags issues and communicates them to relevant teams. Uses computer-based systems and documentation processes.

Used digital inventory systems to track shipments and maintain accurate documentation while meeting strict daily targets. Followed OSHA safety procedures with zero recordable incidents and collaborated across shifts.

Supervised staff across shifts in a regulated, compliance-heavy environment; coordinated schedules and daily activities. Maintained detailed shift reports and compliance records, and drove process improvements.

Documented daily care activities and compliance records; de-escalated conflicts and supported a safe, structured environment.

Handled high-volume customer inquiries via phone and system tools, resolving issues efficiently in English and Spanish. Exceeded first-call resolution targets and navigated multiple systems simultaneously.

Operated forklifts and pallet jacks; picked, packed, and shipped orders accurately while maintaining OSHA compliance.

Operated and set up manufacturing equipment; trained new hires on equipment and safety and performed quality inspections.

Assisted clients with daily living needs while maintaining accurate care documentation and compliance with care plans.

Professional development coursework in IT support, currently in progress.

Earned a high school diploma from San Benito High School in 2013.