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Prince Jain

@princejain

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I lead customer service operations, CRM performance, and high-volume escalation resolution.

India

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What I'm looking for

I'm looking to lead customer service, CRM, or operations teams where I can improve customer journeys, strengthen SLA and KPI performance, coach teams, and turn operational challenges into measurable outcomes.

At EXL, I reduced claims processing errors by 15%, led customer service analysts to 100% quarterly target attainment, and maintained sub-24-hour turnaround for Tier-2 escalations using Salesforce CRM and KPI tracking.

Across EXLTECH, R1 RCM, eMDs, and marketing operations roles, I've delivered SOX audits, resolved insurance denials at a 100% rate, improved operational processes, and coached teams in high-volume environments. I'm a Salesforce Certified Administrator who brings customer service, people operations, CRM analytics, and trilingual communication in English, Hindi, and Spanish.

Experience

Work history, roles, and key accomplishments

Senior Executive – Customer Service & Operations

EXL

Jun 2024 - Jan 2026 (1 year 7 months)

Reduced claims processing error rate by 15% through dual-verification workflows and compliance checklists. Managed a team of customer service analysts, achieving 100% performance target attainment quarter-over-quarter via Salesforce CRM.

Salesforce CRM Analytics Data Loader Customer service management Team Leadership KPI Tracking Root Cause Analysis Escalation Management