Open to opportunities

Abby Barz

@abbybarz

Message

Hello my name is Abby Barz. I'm a High independent individual who thrives in fast paced environments

United States

Message

What I'm looking for

I am looking for a role that allows me to leverage my customer service skills in a supportive team environment, with opportunities for growth and learning.

Dedicated and hardworking customer service professional with strong problem-solving abilities and adaptability to various computer programs.

Experienced in call center environments, both remote and in-office, with proven skills in email management and independent work.

Excellent communicator with a team-oriented mindset and high emotional intelligence, consistently delivering organized and efficient service.

Demonstrated ability to learn quickly and innovate within dynamic work settings.

Strong track record of maintaining excellent audit scores and managing high-priority client interactions with professionalism and care.

Proficient in platforms including Zocdoc, Zendesk, HelpScout, Microsoft Teams, Air Doctor, and Talkdesk.

Extensive experience providing concierge-level assistance and support on a daily basis.

Experience

Work history, roles, and key accomplishments

Current

Travel Assistance Coordinator

Current

Battleface

Oct 2023 - Present (1 year 8 months)

Provided comprehensive support to clients experiencing travel-related issues, including flight delays, medical emergencies, and benefit inquiries related to accident and sickness coverage. Collaborated with the medical team to assist in emergency situations, ensuring continuous updates and coordination to facilitate clients' safe return to their home country.

Help Scout TalkDesk Customer Support Emergency Response Communication Case Management UnitedHealthcare Expedia

Patient Care Coordinator

Talkiatry

Aug 2022 - Mar 2023 (7 months)

Supported patients and providers using platforms like Zendesk, Zocdoc, and eClinicalWorks. Matched patients with psychiatric providers, conducting intake assessments to determine service fit.

Zendesk Zocdoc eClinicalWorks Patient Coordination Scheduling Customer Service Intake Assessments Provider Patient Matching Conflict Resolution Healthcare Administration

Customer Service Representative

United Health Care

Jul 2017 - Dec 2019 (2 years 5 months)

Provided daily support to members by addressing inquiries related to their medical insurance benefits, claims, and coverage. Resolved issues with incorrectly coded claims by researching discrepancies and collaborating directly with providers to ensure timely and accurate resolution.

Customer Service Insurance Claims Benefit Verification Issue Resolution Provider Relations