Open to opportunities

Abby Arnett

@abbyarnett

Message

I resolve customer concerns across healthcare, travel, and high-volume support channels.

United States

Message

What I'm looking for

I'm looking for a customer support role where I can resolve customer concerns across phone, email, chat, and social channels while delivering positive, compliant experiences.

I've supported patients, travelers, and insurance enrollees through high-volume phone, email, chat, and social media channels.

At Medasource, I provided administrative support for a VA Medical Center business office while assisting patients with confidentiality and HIPAA compliance. At Modivcare, I managed non-emergency medical transportation concerns and documented support tickets for resolution.

I've also helped Colorado residents navigate health insurance enrollment at Hiring Connection, resolving issues under state and HIPAA guidelines.

At Sonder, I handled more than 100 customer interactions per shift involving reservations, payments, and travel support, and was recognized as a top salesperson for outstanding customer service.

Experience

Work history, roles, and key accomplishments

Medical Support Assistant

Medasource

Apr 2026 - Jun 2026 (2 months)

Provided administrative support for a VA Medical Center business office. Assisted patients while maintaining confidentiality and HIPAA compliance.

Administrative Support HIPAA compliance Patient Assistance Confidentiality

Intake Specialist II

Modivcare

Aug 2024 - Dec 2024 (4 months)

Managed customer concerns regarding non-emergency medical transportation. Assisted customers through phone, email, chat, and social media, and created support tickets for issue resolution.

Customer Service Phone Support Email Support Chat Social Media Support Ticket Management Issue Resolution

Enrollment Specialist

Hiring Connection

Mar 2023 - Aug 2023 (5 months)

Assisted Colorado residents with health insurance enrollment. Resolved enrollment issues while following state and HIPAA guidelines.

Health Insurance Enrollment HIPAA compliance Issue Resolution

Reservation Specialist

Sonder

Jan 2022 - Jan 2023 (1 year)

Assisted customers with reservations, payments, and travel support. Managed over 100 customer interactions per shift via phone, email, and chat, and resolved guest issues to ensure satisfaction.

Reservations Payment Processing Travel Support Customer Service Phone Support Email Support Chat Issue Resolution