Abbey Flamez

I am an empathetic, detail-oriented customer service professional with over four years of experience supporting clients across healthcare, telecoms, and small business sectors. I excel at clear communication, active listening, and delivering timely resolutions that maintain customer satisfaction.

In my current role supporting patients and customers, I respond to inquiries across social platforms, contribute to digital patient education campaigns, and track engagement and inquiry trends using Microsoft Excel. I handle sensitive information with professionalism and strict confidentiality.

As a freelance Squarespace web designer, I manage multiple client accounts remotely, provide technical and customer support via chat and email, and train clients to manage their sites independently—achieving consistent client satisfaction.

I have hands-on experience in account reconciliation, billing investigations, and producing weekly reports to management. I am passionate about applying my customer-first approach, administrative accuracy, and remote collaboration skills to support mission-driven teams.