Open to opportunities

Abbey Flamez

@abbeyflamez

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Empathetic customer service professional skilled in client support and reconciliation.

Nigeria

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What I'm looking for

I seek a customer-focused role where I can apply empathy and technical skills to resolve issues, support clients, and grow within a collaborative, mission-driven team.

I am an empathetic, detail-oriented customer service professional with over four years of experience supporting clients across healthcare, telecoms, and small business sectors. I excel at clear communication, active listening, and delivering timely resolutions that maintain customer satisfaction.

In my current role supporting patients and customers, I respond to inquiries across social platforms, contribute to digital patient education campaigns, and track engagement and inquiry trends using Microsoft Excel. I handle sensitive information with professionalism and strict confidentiality.

As a freelance Squarespace web designer, I manage multiple client accounts remotely, provide technical and customer support via chat and email, and train clients to manage their sites independently—achieving consistent client satisfaction.

I have hands-on experience in account reconciliation, billing investigations, and producing weekly reports to management. I am passionate about applying my customer-first approach, administrative accuracy, and remote collaboration skills to support mission-driven teams.

Experience

Work history, roles, and key accomplishments

Customer Service Specialist

Likeminds Fetal Hospital

Jan 2025 - Oct 2025 (9 months)

• Handled daily inquiries across email, phone, and chat, achieving an average 95% satisfaction rate from patients and clients.
• Implemented a follow-up and response tracking system that cut response times by 30% and improved service coordination.
• Created educational content that enhanced client understanding of healthcare procedures, reducing repeat inquiries.

Customer Service Patient Support Microsoft Excel Confidentiality Data Tracking Social Media Support

Freelance Web Designer

Self Employed

Jan 2023 - Sep 2025 (2 years 8 months)

• Designed, maintained, and supported Squarespace websites for clients globally, handling all post-launch customer communications.
• Provided technical guidance and troubleshooting to non-technical users, achieving a 98% client retention rate.
• Managed multiple client projects concurrently while maintaining personalized service in remote settings.

Squarespace client support Website Design Technical Support Training Remote Collaboration Email Communication

Account Reconciliation Officer

Bodlink Telecoms

Aug 2021 - Oct 2023 (2 years 2 months)

• Investigated discrepancies in client billing data, resolving over 150+ cases monthly and ensuring 100% accuracy in reconciliations.
• Streamlined reporting templates in Excel that reduced monthly reporting time by 25%.
• Collaborated with management to identify recurring customer issues and recommend improvements that strengthened compliance.

Excel)Account Reconciliation Reporting Data Entry Cross Functional Collaboration & Compliance Excel

Teller/Administrative Officer

FCMB Microfinance Bank

Sep 2018 - Nov 2019 (1 year 2 months)

• Processed daily transactions with 99% accuracy while maintaining a welcoming, customer-first approach.
• Resolved client account discrepancies and improved queue management, resulting in a 20% increase in daily efficiency.
• Built lasting customer relationships through active listening and professionalism.

Customer Service Customer Success Customer Support Customer Experience Customer Relationship Management Customer Engagement Customer Onboarding Customer Satisfaction Teller Teller Cash Dispensers (TCDs)Administrative Support Administrative Work

Education

Degrees, certifications, and relevant coursework

Ekiti State University

Bachelor of Science, Psychology

2015 -

Completed a Bachelor of Science in Psychology at Ekiti State University in 2015, focusing on foundational psychological theories and research methods.