Abbas Yakubu Yahaya
@abbasyakubuyahaya
IT Specialist delivering Zoho CRM and Odoo ERP support with networking expertise.
What I'm looking for
I am an IT Specialist with a growing expertise in enterprise business solutions, specializing in the deployment, support, and optimization of Odoo ERP systems. I provide both functional and technical support, including system configuration, module customization, server access management, and performance optimization to align business processes with organizational goals. I also deliver user training, troubleshoot system issues, and support deployment activities to ensure seamless ERP operations.
In addition to my ERP experience, I have a solid background in network infrastructure support. As a Network Support Assistant, I installed and configured indoor and outdoor networking equipment (MikroTik, Ubiquiti, and TP-Link), monitored network performance using tools such as WinBox and The Dude, and ensured stable connectivity across environments.
Earlier in my career, I worked as a Remote Technical Support Intern, where I handled end-user technical issues through troubleshooting and escalation, strengthening my problem-solving and customer support skills.
I have further strengthened my technical foundation with certifications in Cisco and AWS domains, including IoT Security and Cloud Computing Security Knowledge (CCSK), positioning me at the intersection of ERP systems, networking, and cloud security.
Experience
Work history, roles, and key accomplishments
IT Specialist - CRM/ERP
Lotus Beta Analytics
Jun 2024 - Present (1 year 11 months)
Provided functional and technical support for Zoho CRM and Odoo ERP solutions. Configured, customized, and optimized CRM/ERP systems and delivered client training and troubleshooting.
Network Support Assistant
Nanocom International Ltd
Jan 2023 - Jan 2024 (1 year)
Installed and configured outdoor and indoor radio routers using Mikrotik, UBNT, and TP-Link. Maintained and monitored the network using WinBox and Dude.
Remote Technical Support Intern
GAOTek Inc
Jan 2022 - Jan 2023 (1 year)
Resolved and escalated technical problems reported by end-users in a remote support setting. Assisted with troubleshooting and issue handling workflows.
Education
Degrees, certifications, and relevant coursework
Abubakar Tafawa Balewa University
Master of Science in Management Information Technology, Management Information Technology
Earned an M.Sc. in Management Information Technology at Abubakar Tafawa Balewa University.
Abubakar Tafawa Balewa University
Bachelor of Technology in Management Information Technology, Management Information Technology
Completed a B.Tech. in Management Information Technology at Abubakar Tafawa Balewa University.
Availability
Location
Authorized to work in
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