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Aayush Sharma

@aayushsharma

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Technical Support Executive resolving hardware, software, and network issues with fast customer-first solutions.

India

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What I'm looking for

I’m looking for a role where I can own technical support end-to-end—hardware, software, and networking—while communicating clearly, solving problems quickly, and improving customer outcomes.

I’m a Technical Support Executive focused on resolving hardware, software, and network issues while keeping customer satisfaction at the center. I simplify complex technical problems and deliver fast, effective solutions.

In my IT Support Executive role at Techno – Cobe Chandigarh, I handled technical support work with a strong emphasis on troubleshooting and communication. I’m backed by a Diploma in Computer Science Engineering with coursework in Data Structures, Algorithms, Computer Architecture, Operating Systems, and Software Engineering.

More recently, as a Process Associate at Knack Global, I manage the medical billing revenue cycle by following up on outstanding insurance claims, resolving payment discrepancies, and helping ensure healthcare providers are reimbursed quickly.

Experience

Work history, roles, and key accomplishments

Current

Process Associate

Current

Knack Global

Jan 2025 - Present (1 year 6 months)

Managed the medical billing revenue cycle by following up on outstanding insurance claims, resolving payment discrepancies, and ensuring healthcare providers are reimbursed quickly.

Medical Billing Claims Follow Up Reimbursement Processing

IT Support Executive

Techno - Cobe

Jan 2023 - Jan 2025 (2 years)

Provided technical support by resolving hardware, software, and network issues with a focus on customer satisfaction and fast, effective solutions.

hardware troubleshooting Network Troubleshooting IT Support Computer Repair Computer Networking Network Security Network Protocols Linux Windows Server MacOS Problem Solving

Education

Degrees, certifications, and relevant coursework

Sparsh Himalaya

Diploma in Computer Science Engineering, Computer Science Engineering

2021 - 2024

Activities and societies: Coursework included Data Structures, Algorithms, Computer Architecture, Operating Systems, and Software Engineering.

Completed a Diploma in Computer Science Engineering at Sparsh Himalaya with coursework in data structures, algorithms, computer architecture, operating systems, and software engineering (2021–2024).