SMSuraj Mahato
@surajmahato
Detail-oriented IT and billing professional with 5+ years in technical support and billing operations.
IndiaWhat I'm looking for
I am an IT and billing professional with over five years of experience providing technical support, billing operations, and system maintenance. I have worked as a Technical Support Engineer and handled CRM-based VoIP billing software, generated accurate invoices, maintained billing data, and provided desktop and hardware support to end users.
I bring hands-on experience in PC assembling, OS installation, LAN networking (L1), and basic switch/access point configuration, along with familiarity with MS Word and MS Excel. I am committed to improving operational efficiency and delivering reliable technical assistance to support organizational goals.
Experience
Work history, roles, and key accomplishments
Billing & Support Specialist
Magnus
Mar 2019 - May 2020 (1 year 2 months)
Generated accurate bills and invoices and maintained billing data and reports using CRM-based VoIP billing software and MS Excel to ensure billing accuracy and timely invoicing.
Technical Support Engineer
Shaw Telecom Pvt. Ltd.
Apr 2017 - Feb 2019 (1 year 10 months)
Provided desktop and technical support to end users, troubleshooting hardware, OS, and basic network issues to maintain service continuity and reduce downtime.
Technical Support Engineer
Demira IT Solutions Pvt. Ltd.
Sep 2014 - Mar 2016 (1 year 6 months)
Performed system setup, OS installation, hardware maintenance and basic networking support, improving lab and client system reliability.
Education
Degrees, certifications, and relevant coursework
Jetking Infotrain
Certificate, Hardware & Networking
2012 - 2012
Activities and societies: Lab Assistant (8 months) at Jetking Institute involving system setup, OS installation & basic networking assistance
Completed a Hardware & Networking course covering OS installation, system troubleshooting, and maintenance in 2012.
West Bengal Council of Higher Secondary Education
Intermediate, General/Intermediate
Completed Intermediate (Higher Secondary) under WBCHSE in 2010.
West Bengal Board of Secondary Education
Matriculation, Secondary Education
Completed Matriculation under WBBSE in 2008.
Availability
Location
IndiaAuthorized to work in
Job categories
Interested in hiring Suraj?
You can contact Suraj and 90k+ other talented remote workers on Himalayas.
Message SurajFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
