Aaron Harris
@aaronharris
Results-driven IT support professional with 7+ years of experience.
What I'm looking for
As an IT support professional with over 7 years of experience, I have honed my skills in technical troubleshooting, remote support, and customer service. My career has been marked by a commitment to resolving complex issues across various platforms, including PC, operating systems, and network connectivity. I take pride in my ability to achieve high first-call resolution rates and contribute to secure digital transformations.
Currently, I serve as the Chief DeFi Artificer and Co-Founder at Bonzentech, where I lead digital transformation initiatives through blockchain innovation and advanced cybersecurity strategies. My role involves developing robust cybersecurity frameworks aligned with NIST standards and integrating AI solutions into blockchain protocols. I have also played a pivotal role in creating decentralized applications and secure e-commerce platforms, showcasing my ability to blend technical expertise with innovative thinking.
Experience
Work history, roles, and key accomplishments
Chief DeFi Artificer
Bonzentech
Apr 2021 - Present (4 years 2 months)
Spearhead digital transformation initiatives through blockchain innovation and advanced cybersecurity strategies. Develop robust cybersecurity frameworks and lead teams in creating decentralized applications and secure e-commerce platforms.
Customer Service Technical Support
Farmers Insurance
Oct 2017 - Jun 2023 (5 years 8 months)
Delivered first-line technical assistance to over 29,000 employees, addressing issues such as PC imaging, password resets, and VPN configurations. Achieved a high first-call resolution rate through effective troubleshooting.
Enterprise Technical Support Sr. Associate
Dell EMC
Jun 2017 - Oct 2017 (4 months)
Provided enterprise-level support for high-profile clients, diagnosing and resolving OS, application, and hardware issues. Delivered white-glove support that minimized downtime and reinforced robust IT operations.
Customer Service Representative
Sitel (PSCU Campaign)
Jan 2015 - Jul 2017 (2 years 6 months)
Offered front-line technical support for mobile and desktop applications, troubleshooting issues related to mobile banking and account management. Consistently achieved high customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Duke University - The Fuqua School of Business
Specialization, Finance
2023 - 2023
Completed a specialization in Decentralized Finance (DeFi) focusing on the future of finance and its implications in the digital economy.
Oklahoma State University Institute of Technology
Associate of Applied Science, Information Technology
Earned an Associate of Applied Science in Information Technology, focusing on Cybersecurity and Network Administration.
Southern Oklahoma Technology Center
Certification, Cybersecurity
Completed various certifications in cybersecurity and network security, enhancing skills in managing and protecting digital assets.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Website
bonzentech.comPortfolio
securingdigitalassets.comJob categories
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