Open to opportunities

Aaron Harris

@aaronharris

Message

Results-driven IT support professional with 7+ years of experience.

United States

Message

What I'm looking for

I am looking for a role that fosters innovation and offers opportunities for growth in IT and cybersecurity.

As an IT support professional with over 7 years of experience, I have honed my skills in technical troubleshooting, remote support, and customer service. My career has been marked by a commitment to resolving complex issues across various platforms, including PC, operating systems, and network connectivity. I take pride in my ability to achieve high first-call resolution rates and contribute to secure digital transformations.

Currently, I serve as the Chief DeFi Artificer and Co-Founder at Bonzentech, where I lead digital transformation initiatives through blockchain innovation and advanced cybersecurity strategies. My role involves developing robust cybersecurity frameworks aligned with NIST standards and integrating AI solutions into blockchain protocols. I have also played a pivotal role in creating decentralized applications and secure e-commerce platforms, showcasing my ability to blend technical expertise with innovative thinking.

Experience

Work history, roles, and key accomplishments

Current

Chief DeFi Artificer

Current

Bonzentech

Apr 2021 - Present (4 years 2 months)

Spearhead digital transformation initiatives through blockchain innovation and advanced cybersecurity strategies. Develop robust cybersecurity frameworks and lead teams in creating decentralized applications and secure e-commerce platforms.

Blockchain Development Cybersecurity Digital Transformation Python JavaScript Solidity Team Leadership

Customer Service Technical Support

Farmers Insurance

Oct 2017 - Jun 2023 (5 years 8 months)

Delivered first-line technical assistance to over 29,000 employees, addressing issues such as PC imaging, password resets, and VPN configurations. Achieved a high first-call resolution rate through effective troubleshooting.

Technical Support ServiceNow VPN Customer Service Ticketing Systems Communication Asset Management

Enterprise Technical Support Sr. Associate

Dell EMC

Jun 2017 - Oct 2017 (4 months)

Provided enterprise-level support for high-profile clients, diagnosing and resolving OS, application, and hardware issues. Delivered white-glove support that minimized downtime and reinforced robust IT operations.

Enterprise Support Client Application Support Documentation Technical Problem Solving IT Operations Escalation Management

Customer Service Representative

Sitel (PSCU Campaign)

Jan 2015 - Jul 2017 (2 years 6 months)

Offered front-line technical support for mobile and desktop applications, troubleshooting issues related to mobile banking and account management. Consistently achieved high customer satisfaction.