Open to opportunities

Jean Salinas Vega

@jeansalinasvega

Message

Technical support specialist securing identities and restoring healthcare services at scale.

United States

Message

What I'm looking for

I’m looking for a technical support role where I can own identity and access troubleshooting (AD/Entra ID, MFA/SSO) and help restore critical services through clear incident triage and SLA-driven support.

I have 3 years of experience providing remote IT infrastructure and application support within a fast-paced healthcare MSP environment. My day-to-day work involves handling user accounts, managing permissions, and troubleshooting application errors for clinical staff working across Citrix virtual environments and eClinicalWorks. Because I support high-availability medical centers, I am used to staying calm under pressure and tackling critical system outages. I hold active certifications in CompTIA Security+, CySA+, and Blue Team Level 1 (BTL1), and I am looking to bring my background in remote troubleshooting and systems support into a focused Application Support or IT Operations Analyst role.

Experience

Work history, roles, and key accomplishments

Current

Associate IT Service Desk Analyst

Current

Altera Digital Health

Mar 2023 - Present (3 years 5 months)

Primary technical point of contact for multiple hospital systems, managing Active Directory and Citrix environments for 5,000+ clinical staff. Resolved 8,000+ incidents with 90%+ First Contact Resolution rate.