Open to opportunities

Aaron Dunlap

@aarondunlap

Message

I resolve complex customer issues and build lasting client relationships across digital support channels.

United States

Message

What I'm looking for

I'm looking for a customer-facing role where I can resolve complex issues, build trusted client relationships, improve service workflows, and deliver high-quality support across phone, chat, email, and other digital channels.

I've supported customers at APD Properties, Foundever's TurboTax program, and Virtual One, resolving account, billing, technical, and service issues across phone, email, chat, social media, and video. At APD Properties, I frequently resolved 92% of issues on the first contact while managing high call volumes and casework.

I use empathy, proactive troubleshooting, and tailored solutions to rebuild trust and retain customer relationships. I've also achieved 98%+ client satisfaction scores, contributed feedback that improved call flow and customer satisfaction, and generated qualified opportunities through prospecting and outreach.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

APD Properties

Sep 2019 - Present (6 years 11 months)

Proactively identified and engaged at-risk customers, using empathy and tailored solutions to rebuild trust and retain service relationships. Managed high call volumes and case management while delivering responsive, upbeat service across multiple channels, frequently resolving 92% of issues on first contact.

Salesforce Zendesk Twilio Slack Microsoft Office Customer Retention Conflict Resolution De escalation Troubleshooting FCR CSAT

Customer Service Associate

Foundever

Sep 2024 - Jan 2025 (4 months)

Delivered high-touch, personalized support to tax customers, resolving account and billing concerns with professionalism and empathy. Achieved 98%+ client satisfaction scores through personalized, compassionate support and collaborated with cross-functional teams to improve service workflows.

Customer Service Problem Solving Empathy Cross Functional Collaboration CRM

Client Relations Associate

Virtual One

Apr 2017 - Sep 2019 (2 years 5 months)

Generated new leads through prospecting and outreach, increasing qualified opportunities by 25%. Documented customer interactions and feedback systematically in the CRM platform to enhance service quality and support resolution efforts.

Lead Generation Prospecting CRM Customer Relationship Management Documentation