Ashley Scheer
@ashleys
Experienced eCommerce Fraud and Payments Operations Analyst with 10+ years expertise.
What I'm looking for
I am an eCommerce Fraud and Payments Operations Analyst with over a decade of experience in billing, payments, and fraud analysis. My expertise lies in utilizing the full order cycle to prevent fraud while ensuring exceptional customer service. I am detail-oriented and proactive, with a strong focus on fraud prevention, payment analytics, and compliance with AML/KYC regulations.
At Ziff Davis, I achieved cross-functional success by collaborating with BI, engineering, and legal teams to automate manual refund processes, ensuring compliance with payment regulations. I have trained and mentored teams in fraud prevention and have successfully implemented AI/BI tools to enhance transaction success rates. My analytical skills have allowed me to develop adaptive authorization strategies that significantly improve fraud block rates while minimizing false positives.
Throughout my career, I have demonstrated a proven ability to identify and mitigate risks, analyze transaction patterns, and ensure adherence to regulatory standards. I thrive in dynamic environments and am committed to leveraging my analytical skills and regulatory knowledge to contribute to a company's operational integrity and risk management strategies.
Experience
Work history, roles, and key accomplishments
eCommerce Fraud and Payments Analyst
Ziff Davis
Mar 2022 - Present (3 years 4 months)
As an eCommerce Fraud and Payments Operations Analyst, I achieved cross-functional success by automating refund processes and mentoring a team to prevent fraud. I implemented AI/BI tools to enhance transaction success rates and streamlined reconciliation processes, significantly improving operational efficiency and compliance.
Billing Analyst
RadPartners
Mar 2019 - Mar 2022 (3 years)
As a Billing Analyst, I resolved billing discrepancies and managed complex reconciliations using Imagine and Excel. I ensured timely processing of insurance claims and payments, optimizing revenue flow while maintaining compliance with contractual obligations.
Senior Trust and Security Specialist
HomeAway
May 2015 - Mar 2019 (3 years 10 months)
In my role as a Senior Trust and Security Specialist, I analyzed transactions to identify fraud and resolved complex payment issues. I trained teams on fraud prevention strategies and developed recovery protocols for affected property owners, enhancing overall security and customer experience.
Fraud Analyst
NetSpend
Jan 2014 - May 2015 (1 year 4 months)
As a Fraud Analyst, I monitored transactions for fraudulent activity and communicated with authorities to resolve fraud concerns. I handled various payment issues and conducted interviews with customers to ensure compliance with AML/KYC requirements.
Education
Degrees, certifications, and relevant coursework
Ashley hasn't added their education
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