Ashley Scheer

As an eCommerce Fraud and Payments Operations Analyst, I achieved cross-functional success by automating refund processes and mentoring a team to prevent fraud. I implemented AI/BI tools to enhance transaction success rates and streamlined reconciliation processes, significantly improving operational efficiency and compliance.

As a Billing Analyst, I resolved billing discrepancies and managed complex reconciliations using Imagine and Excel. I ensured timely processing of insurance claims and payments, optimizing revenue flow while maintaining compliance with contractual obligations.

In my role as a Senior Trust and Security Specialist, I analyzed transactions to identify fraud and resolved complex payment issues. I trained teams on fraud prevention strategies and developed recovery protocols for affected property owners, enhancing overall security and customer experience.

As a Fraud Analyst, I monitored transactions for fraudulent activity and communicated with authorities to resolve fraud concerns. I handled various payment issues and conducted interviews with customers to ensure compliance with AML/KYC requirements.