Aamna Mallick
@aamnamallick
I drive customer success, digital adoption, and commercial growth for enterprise clients.
PakistanWhat I'm looking for
At Maersk, I've spent 7+ years managing strategic enterprise relationships, improving customer experiences, and turning customer insight into stronger service and commercial outcomes.
As Customer Excellence Learning & Development Manager, I partner with CX and business leaders to close performance gaps. I led Pakistan's Trusted Advisor Journey, delivering 15% progression in 2025 and 36% in 2026, and developed capabilities for 150+ CX professionals.
I've led global AI-powered upsell and cross-sell guidance in Salesforce and a consultative selling program that contributed to approximately USD 100M in global upsell/cross-sell revenue as of October 2025. Earlier, I increased digital adoption by 25% and reduced revenue leakage by 6% through equipment-clearance optimization.
I also lead Maersk Pakistan's Customer Engagement Council, coordinating strategic customer engagements, industry events, campaigns, and customer advocacy with Sales, Marketing, Operations, and senior client stakeholders.
Experience
Work history, roles, and key accomplishments
Customer Excellence - Learning & Development Manager
Jul 2022 - Present (4 years 3 months)
Partner with CX and business leaders to diagnose performance gaps and design interventions. Led the Trusted Advisor Journey, AI-powered upsell guidance in Salesforce, and a global consultative selling program contributing to ~USD 100M in revenue.
Lead a cross-functional team driving customer engagement initiatives, including C-level engagements, roundtables, and industry events. Developed case studies and led multi-channel campaigns supporting Maersk's integrator strategy.
Managed relationships with strategic accounts, driving customer success and retention. Achieved promoter-level NPS, increased digital adoption by 25%, and reduced revenue leakage by 6%.
Marketing Officer
AKD Investment Management Limited
Jul 2018 - Dec 2018 (5 months)
Executed data-driven, multi-channel brand awareness campaigns using customer insights.
Education
Degrees, certifications, and relevant coursework
GenAI Beyond Basics
GenAI Beyond Basics: Prompt Mastery, Generative AI
2025 - 2025
Completed the GenAI Beyond Basics: Prompt Mastery course in 2025.
IAF
IAF Endorsed™ Comprehensive Program on Group Facilitation Skills, Group Facilitation
2025 - 2025
Completed the IAF Endorsed Comprehensive Program on Group Facilitation Skills in 2025.
Nigel Harrison
Performance Consulting, Performance Consulting
2025 - 2025
Completed Performance Consulting training with Nigel Harrison in 2025.
Generative AI Foundations
Generative AI Foundations, Generative AI
2024 - 2024
Completed the Generative AI Foundations course in 2024.
Advanced Google Analytics, Analytics
2019 - 2019
Completed the Advanced Google Analytics certification from Google in 2019.
Google Analytics for Beginners, Analytics
2019 - 2019
Completed the Google Analytics for Beginners certification from Google in 2019.
Institute of Business Administration (IBA), Karachi
Bachelor of Business Administration, Marketing
2014 - 2018
Pursued a Bachelor of Business Administration in Marketing from the Institute of Business Administration, Karachi, from 2014 to 2018.
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Salary expectations
Social media
Job categories
Skills
Interested in hiring Aamna?
You can contact Aamna and 90k+ other talented remote workers on Himalayas.
Message AamnaGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
