Aahir Mukherjee
@aahirmukherjee
I resolve complex customer, fraud, and account-support issues across high-volume remote operations.
IndiaWhat I'm looking for
I'm currently supporting customers and account concerns at BtcDana, resolving escalated security and compliance issues through digital channels while maintaining accurate remote workflow documentation.
Previously, at Revolut, I handled complex chat and email queries involving fraud prevention, account security, and compliance, escalating unresolved cases to the Financial Intelligence Unit. At DeliverHealth, I led 15–20 associates, monitored AHT, FCR, CSAT, and response-time KPIs, and improved documentation workflows.
I've also delivered high-volume customer support for Teleperformance and Amazon, managing chat, email, orders, returns, and technical issues while consistently maintaining quality and customer satisfaction.
Experience
Work history, roles, and key accomplishments
Customer Support & Account Manager
BtcDana India
May 2026 - Present (3 months)
Handle customer queries and account concerns via digital support channels, ensuring timely and accurate responses. Maintain professional written communication and document all interactions within a remote workflow.
Education
Degrees, certifications, and relevant coursework
Manipal University Jaipur
Bachelor of Business Administration, Business Administration
2023 -
Pursuing a Bachelor of Business Administration with a focus on Business Administration and Management.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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