I provide global chat and email support for cryptocurrency users at Bybit, covering Spot, Futures, UTA, wallets, blockchain, KYC/KYB, compliance, and security cases.
I coordinate with Risk, Compliance, and Technical teams to manage customer cases and resolve complex support needs. I use Salesforce CRM, HubSpot, and Zendesk to handle customer interactions, tickets, case resolution, and service workflows.
Previously at iEnergizer, I delivered chat, email, and voice support, resolving complaints, payment disputes, and escalations while maintaining high CSAT and service quality.
My customer service background also includes product inquiries, after-sales support, and client relationship management at Denave India Pvt. Ltd.
