ブリシ It's

@brisilda

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Dedicated nurse and customer service professional with strong communication skills.

Albania

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What I'm looking for

I am looking for a role that allows me to utilize my nursing skills while also engaging with patients and contributing to a positive healthcare environment.

I am a dedicated nursing professional with a Bachelor’s degree in Nursing from Albania University. My journey in healthcare began with a passion for patient care, and I have honed my skills through various roles, including my current position at Keit Clinic. Here, I assess and monitor patients, ensuring they receive the best care possible while also educating them and their families on treatment plans.

In addition to my nursing experience, I have a strong background in customer service and management. My role as an Assistant Manager at Almakan branch in Kuwait allowed me to develop operational strategies and enhance customer satisfaction. I take pride in my ability to communicate effectively, resolve conflicts, and foster positive relationships with both clients and team members.

Experience

Work history, roles, and key accomplishments

Assistant Manager

Almakan Branch

Sep 2022 - Present (2 years 11 months)

Supported the manager in planning and executing operational strategies to achieve company objectives. Managed daily operations including scheduling, payroll, cash handling, and sales forecasting.

Strategy Operations Customer Feedback Financial Management Staff Training

Nurse

Keit Clinic

Dec 2021 - Present (3 years 8 months)

Assessed, observed, and spoke to patients, recording details and symptoms of their medical history and current health. Administered medications and treatments, monitoring patients for side effects and reactions.

Patient Care Wound Care

Customer Service & Dispatch

Baboon App

Nov 2019 - Present (5 years 9 months)

Ensured a positive and hassle-free customer experience, settling any customer disputes professionally. Identified and maximized sales opportunities, increasing customer retention rates.

Customer Service Conflict Resolution Sales Customer Retention

Tourist Ambassador

Ministry of Tourism and Environment

Jul 2019 - Present (6 years 1 month)

Welcomed tourists and provided them with information about the country, ensuring a positive feedback experience. Worked to inform them where to find the most beautiful places to visit.

Tourism Public Relations Communication Project Management

Customer Service

Net Connection

Jun 2017 - Present (8 years 2 months)

Helped to increase customer return rates by providing excellent customer service at all times. Established sales goals by forecasting annual sales quotas and projecting expected sales volume for existing and new products.

Customer Service Sales Forecasting Sales Quota Sales Customer Retention