Open to opportunities

Stela Cela

@stelacela

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Enthusiastic professional with a background in speech therapy and operations.

Albania

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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am an enthusiastic and adaptable professional with a Bachelor's degree in Speech Therapy and a diverse background spanning tourism, customer service, and operations management. My experience includes overseeing clinic operations, managing patient inquiries, and developing policies to enhance service quality. I am committed to leveraging my multidisciplinary skills and volunteer experiences to contribute effectively in dynamic environments.

Throughout my career, I have demonstrated a proven track record of delivering exceptional service and optimizing operational efficiency. I have successfully led teams, trained staff, and participated in strategic planning to support organizational growth. My volunteer work as a Speech Therapist Assistant has further enriched my understanding of patient care and communication, allowing me to make a meaningful impact in the lives of others.

Experience

Work history, roles, and key accomplishments

Assistant Operations Manager

BlueMagic Group International

Nov 2023 - Jan 2025 (1 year 2 months)

Managing invoices and operational costs.
* Training and supervising staff
* Coordinating patient appointments and scheduling surgeries.
* Managing patient records and ensuring confidentiality and accuracy of
information. * Participating in the recruitment and hiring of new staff members.
* Conducting regular audits to ensure compliance with regulatory requirements
and quality standards

Problem Solving And Decision Making Team Leadership Invoicing Patient Support Organizational Skills Communication Skills

Patient Coordinator

Blue Magic Group International

Feb 2023 - Nov 2023 (9 months)

Overseeing day-to-day operations of the clinic, handling patient inquiries, developing policies to improve service efficiency, managing invoices, and training staff. Ensures compliance with regulatory requirements and maintains patient confidentiality.

Operations Management Patient Care Policy Development Staff Training Invoicing Strategic Planning Customer Service

Specialist of the Project

American Bank of Investments

Mar 2022 - Sep 2022 (6 months)

Contributed to project data analysis, prepared questionnaires, conducted interviews, and performed field visits to gather data for tourism and real estate development.

Data Analysis Interviewing Project Management Stakeholder Engagement

Explorer's Staff

Viking Cruises

Apr 2019 - Aug 2021 (2 years 4 months)

Focused on guest satisfaction by resolving complaints, assisting with shore excursions, and providing concierge services. Managed guest embarkation and handled administrative tasks related to excursions.

Guest Service Complaint Handling Administrative Support Customer Satisfaction

Speech Therapist Assistant (Volunteer)

Meditrine Therapeutic Clinic

Jun 2020 - Jun 2021 (1 year)

Assisted speech-language pathologists in assessments and treatments, implemented programs, monitored communication devices, and maintained records.

Speech Therapy Implementation Data Collection Communication Skills Team Collaboration

Guest Services Associate

Carnival Cruises

Aug 2017 - Apr 2019 (1 year 8 months)

Provided front desk services, assisted guests during boarding, and resolved guest issues. Maintained knowledge of voyage details and handled cash and guest account services.

Customer Service Cash Management Guest Service Communication Skills Knowledge Of Cruise Operations

Pharmaceutical Phone Operator

PharmaOne

Apr 2015 - Sep 2017 (2 years 5 months)

Managed orders from pharmacies, dealt with customer complaints, and promoted products. Responsible for billing and coordinating with the warehouse for order preparation.

Order Management Customer Service Complaint Handling Billing Communication Skills Coordination

Education

Degrees, certifications, and relevant coursework

University of Medicine of Tirana

Bachelor's Degree in Speech Therapy and Pathology, Speech Therapy

2014 - 2017

Completed a Bachelor's degree in Speech Therapy and Pathology, focusing on the assessment and treatment of speech and language disorders. Developed skills in patient interaction and therapeutic techniques.