Open to opportunities

Olta Xoxi

@oltaxoxi

Message

I deliver patient care and international customer support with calm, clear communication.

Albania

Message

What I'm looking for

I'm looking for a role where I can apply patient care, clear communication, and customer support skills while continuing to grow in healthcare and digital business.

I've supported an international UK e-commerce platform at Teleperformance, resolving buying, returns, account, and general customer inquiries across live chat, email, and phone. I managed high inquiry volumes accurately under pressure while partnering with cross-functional teams to improve workflows and response times.

Alongside my nursing education and licensure, I bring a patient-care foundation, health assessment skills, and professional communication. I'm continuing my Master's in Nursing while developing digital business capabilities in analytics, social media marketing, online sales, and UI/UX strategy.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Teleperformance

Jan 2025 - Dec 2025 (11 months)

Delivered remote customer support for an international e-commerce platform, specializing in the buying and returns department. Resolved customer issues efficiently, managed high inquiry volumes, and partnered with cross-functional teams to streamline workflows.

Customer Service Problem Solving Time Management Multitasking Live Chat Email Support Phone Support Microsoft Office