22070159 Nguyễn Thị Lan Anh
@22070159nguynthlanan
Customer service staff at Noi Bai International Airport, supporting customers in person, by phone, and via Zalo.
VietnamWhat I'm looking for
As a Customer Consultant, I advised customers and answered inquiries, supporting them by phone, via Zalo, and in person.
I collected customer information, supported service usage, and handled issues. I’m studying FinTech at VNU INTERNATIONAL SCHOOL, VIETNAM NATIONAL UNIVERSITY, HANOI, and am eager to provide service to international customers in a professional airport retail environment.
Experience
Work history, roles, and key accomplishments
Customer Consultant
Duty Free Shop
Jul 2025 - Aug 2025 (1 month)
Advised customers and answered their inquiries. Supported customers via phone, Zalo, and in person, and collected customer information to support service usage and handle issues.
Education
Degrees, certifications, and relevant coursework
VNU International School, Vietnam National University, Hanoi
Bachelor's degree, FinTech and Digital Business
2022 -
Pursuing a degree in FinTech and Digital Business, expected to graduate in September 2026.
British Council
APTIS B2 English Certificate, English
Earned the APTIS B2 English Certificate from the British Council.
Chinese Testing International (CTI)
HSK 4 Chinese Certificate, Chinese
Earned the HSK 4 Chinese Certificate from Chinese Testing International.
Tech stack
Software and tools used professionally
Availability
Location
VietnamAuthorized to work in
Salary expectations
Social media
Job categories
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