Hong Van
@hongvan1
Customer Service Representative in e-commerce and retail, maintaining a personal CSAT score above 92%.
VietnamWhat I'm looking for
In my part-time Customer Service Representative role with E-commerce & Retail Stores, I handle customer inquiries across hotline, Fanpage, and live chat. I maintain a personal CSAT score above 92% while resolving complaints about orders, products, and shipping.
I use Excel, Pancake, and CRM software to record customer histories and classify order statuses. I also work with the logistics department to track delayed deliveries, helping reduce the overall order return rate to under 3%.
I’ve assisted in training three new hires on customer service scripts and platform procedures. As a third-year student at Duy Tan University, I’m seeking a flexible position where I can apply my customer service experience and contribute to customer satisfaction.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
E-commerce & Retail Stores
Jan 2024 - Present (2 years 9 months)
Managed and resolved an average of 40-50 customer inquiries daily across multi-channel platforms. Addressed complex complaints and maintained a personal CSAT score above 92%.
Education
Degrees, certifications, and relevant coursework
Duy Tan University
Bachelor's Degree, Business Administration
Third-year student majoring in Business Administration with expected graduation in 2028. Successfully balanced rigorous academic schedules with employment commitments.
Tech stack
Software and tools used professionally
Availability
Location
VietnamAuthorized to work in
Salary expectations
Job categories
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