krishna Junnuri

I’m an IT Support Specialist with 4+ years of experience providing end-user support in enterprise environments. I focus on Windows OS support, remote troubleshooting, and user onboarding—so people can get working quickly and confidently.

At Teleperformance, I provide ticket-based and remote IT support for enterprise users across a multi-site environment. I resolve 40–60+ tickets daily using ServiceNow while ensuring strict SLA adherence, including new hire onboarding through user provisioning and device readiness.

I also own hardware lifecycle and asset tracking across locations, managing device imaging (basic) and readiness from setup to replacement. I troubleshoot Windows OS, Microsoft 365, VPN, and Citrix, diagnosing LAN/network connectivity and system performance problems to restore service fast.

Before that, at Tech Mahindra, I supported Fiber customers with data, video, and voice services—handling password resets and resolving Internet and phone issues through international customer chat support. Earlier, at Knoah Solutions, I handled high-volume chat conversations and resolved queries for smart cameras, doorbells, and displays via chat and email, building strong customer-first problem solving.