Natsume Hirakawa

Engaged in service request team operations, managing change operations for network devices and virtual servers. Responsible for handling customer requests and assignee control.

Provided Tier 1 incident support, monitored server and network alerts, and managed user identity and access using Active Directory. Assisted with network-related user requests.

Involved in a VDI and Windows 10 installation project, creating user instructions and providing training for customers in both Japanese and English.

Managed user permissions and created knowledge base content for ServiceNow, updating it based on user requests.

Involved in a customer website renewal project, creating test scenarios and performing user acceptance testing.

Provided technical support and acted as an interpreter for onsite hardware maintenance, supporting various networking devices.

Provided global IT support for Kobe Steel, assisting users with desktop issues and operational Tier 1 support on network outages.

Responsible for assisting passengers with lost luggage and warranty support at Narita International Airport.

Currently pursuing a Bachelor's Degree in Computer Science through an online program, focusing on software development, algorithms, and data structures.

Majored in Asian/European Languages with a focus on Korean, enhancing language skills and cultural understanding.

Completed secondary education, focusing on foundational subjects and preparing for further studies.