Марк Щелканов
@0007125
Customer Success Manager at Xometry Europe, managing 315 DACH accounts and sustaining a portfolio with 93.7% returning-client order value.
GermanyWhat I'm looking for
At Xometry Europe, I manage a portfolio of about 315 B2B accounts across the DACH region, serving as the main point of contact between customers and production partners. The portfolio has 93.7% of order value from returning clients, and I cut median customer response time by 81%.
I work with customers, engineers, production partners and finance to close specification gaps, resolve claims and carry accounts through commercial closure. Earlier, I coordinated supply and delivery planning for key customer accounts at HONOR and Huawei.
Experience
Work history, roles, and key accomplishments
Managed a portfolio of ~315 B2B client accounts per year across the DACH region, acting as the primary point of contact between customers and production partners. Cut median customer response time by 81% and held the active claim rate to 4.0% by proactively managing customer risks.
Supply Manager
HONOR
Dec 2020 - Jun 2022 (1 year 6 months)
Coordinated supply to key customer accounts, owning supply and delivery planning against customer demand. Partnered with HQ to fulfil key customers' demands and requirements across the account base.
Coordinated supply and delivery planning for key customer accounts. Partnered with HQ to meet key customers' demands and requirements.
Logistics Specialist
Bosco Di Ciliegi
Jan 2018 - Sep 2018 (8 months)
Handled import delivery coordination, client communication, and order processing in SAP.
Supported supply chain operations as an intern.
Supply Chain Intern
Nestlé Nespresso SA
Jan 2016 - Dec 2016 (11 months)
Supported supply chain operations as an intern.
Education
Degrees, certifications, and relevant coursework
Higher School of Economics
Master's Degree, Strategic Planning in Supply Chain Management
2016 - 2018
Master's degree in Strategic Planning in Supply Chain Management from the Higher School of Economics, completed in 2018.
Higher School of Economics
Bachelor's Degree, Logistics and Supply Chain Management
2012 - 2016
Bachelor's degree in Logistics and Supply Chain Management from the Higher School of Economics, completed in 2016.
Goethe Institut
Certificate, German Language
Complementary education in German language at the Goethe Institut.
Tech stack
Software and tools used professionally
Availability
Location
GermanyAuthorized to work in
Salary expectations
Social media
Job categories
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