Looking for a job

Ori Gutholtz

@origutholtz

Message

I resolve complex B2B and B2C software issues across security, gaming, and high-volume support environments.

Israel

Message

At Overwolf, I supported B2C users across Overwolf and CurseForge, resolving technical, account, billing, and refund issues for subscription-based users. I managed hundreds of weekly Freshdesk requests while meeting SLA, CSAT, and first-response-time targets.

I investigate issues through log analysis, coordinate with R&D on deeper cases, and improve support documentation and knowledge-base articles. I also wrote a log-analysis script that reduced investigation time for recurring issues.

Previously, I provided enterprise technical support at Guardicore, handling root-cause analysis, hotfixes, and customer cases across Linux, Windows, AWS, Docker, MongoDB, Ansible, and virtualization environments. I also co-created the commercially successful indie game Toodee and Topdee, which generated over $500K in revenue.

Experience

Work history, roles, and key accomplishments

Technical Support Specialist

Overwolf

Jan 2024 - Jan 2026 (2 years)

Provided B2C support for Overwolf and CurseForge users, managing high-volume ticket queues in Freshdesk and resolving technical, account, billing, and refund issues end to end. Performed log analysis and contributed to internal documentation and Knowledge Base articles.

Freshdesk Troubleshooting Log Analysis Customer Support Documentation CSAT SLA

Partner

Dietzribi

Jan 2016 - Jan 2022 (6 years)

Co-created Toodee and Topdee, a commercially successful indie game generating over $500K in revenue. Handled game design, level design, QA, marketing, and community management.

Game Design Level Design QA Marketing Community Management

Technical Support Engineer

Guardicore

Jan 2020 - Jan 2021 (1 year)

Provided B2B technical support for enterprise customers, investigating and resolving complex product issues, performing root-cause analysis, and managing cases through Zendesk and Jira. Installed hotfixes and product updates in customer environments.

Zendesk Jira Linux Windows BASH Ansible VCenter MongoDB Docker AWS Root Cause Analysis

Cyber Security Specialist

IDF Intelligence Corps

Jan 2014 - Jan 2017 (3 years)

Performed Digital Forensics and Incident Response (DFIR) within a Security Operations Center (SOC). Maintained and monitored security systems including Splunk, McAfee ePO, and Symantec SIEM, and supported Linux systems, Active Directory, Exchange, and virtualization infrastructure.