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Nikita Wolfson

@nikitawolfson

Technical support specialist at Modellama who investigated complex incidents and developed automation scripts and internal tooling.

Israel

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At Modellama, I investigated complex incidents across products using Postman, Grafana, and Elastic, and prepared technical reports and escalation documentation. I also developed automation scripts and internal tooling to streamline repetitive workflows.

At RC Module, I wrote Python utilities and automation scripts for industrial measuring devices, reducing manual interference by 80%. I also used Python for automated testing, reporting, and system monitoring, reducing manual workload by 60%.

Experience

Work history, roles, and key accomplishments

Tier 3 Technical Support Specialist

Modellama

Oct 2024 - Feb 2026 (1 year 4 months)

Provided end-to-end solutions for complex technical challenges across multiple products, collaborating with cross-functional teams. Led deep-dive investigations using Postman, Grafana, and Elastic, and developed automation scripts to streamline workflows.

Postman Grafana Elastic API Design Troubleshooting Automation Technical Documentation Mentorship

Software Support Engineer

RC Module

Sep 2021 - Aug 2023 (1 year 11 months)

Wrote automation scripts and utility programs for industrial measuring devices, reducing manual interference by 80%. Utilized Python for automatic testing, reporting, and system monitoring, reducing manual workload by 60%.

Python Automation Testing Troubleshooting Jira Command Line Interface