Open to opportunities

Katerina katamadze

@katerinakatamadze

Message

Multilingual hospitality and customer-care professional skilled in guest services and operations.

Greece

Message

What I'm looking for

I seek guest-facing roles in hospitality or customer care where I can use my multilingual communication, operations experience, and empathy to improve guest satisfaction and operational efficiency.

I am a multilingual hospitality and customer-care professional with hands-on experience in front-of-house operations, reservations, and guest relations across Greece and Georgia.

My background includes seasonal receptionist roles, retail customer care and warehouse coordination at Inditex, and bilingual content moderation work, demonstrating adaptability and strong communication skills.

I manage Airbnb properties end-to-end—bookings, check-ins, maintenance coordination, and guest satisfaction—while maintaining accurate records and a high standard of hospitality.

I hold a BSc in Psychology and completed a Graphic Design certificate, bringing attention-to-detail, empathy, and digital literacy to roles that require teamwork, problem solving, and conflict management.

Experience

Work history, roles, and key accomplishments

Current

Content Moderator

Current

TaskUs

Sep 2024 - Present (1 year 1 month)

Bilingual (Georgian/English) content moderation handling user-generated content to enforce platform policies and maintain community safety.

Content Moderation Bilingual Communication (Georgian English Enforcement Attention To Detail Conflict Management Quality Control

Current

Airbnb Hostess

Current

Self Employed

Apr 2023 - Present (2 years 6 months)

Managed guest bookings, check-ins/check-outs, property preparation, payments, and maintenance coordination to ensure high guest satisfaction and positive reviews.

Guest Relations Property Management Check Out Cleaning & Staging Payments Property Maintenance Coordination

Warehouse Worker

Inditex

Dec 2022 - Oct 2023 (10 months)

Managed inventory receiving, organization, and tracking, coordinated replenishment with store staff, and implemented procedures to improve warehouse efficiency.

Inventory Management order fulfillment Coordination Logistics

Customer Care

Inditex

Dec 2022 - Oct 2023 (10 months)

Assisted customers on the sales floor, managed transactions, and handled inquiries and returns to maintain store presentation and high customer satisfaction.

Customer Service Point of Sale Visual Merchandising Communication Teamwork

Receptionist

New House

Jul 2022 - Sep 2022 (2 months)

Coordinated bookings and assisted guests during stays, maintained accurate payment and reservation records to support efficient hotel operations.

Customer Service Communication Record keeping Hospitality

Receptionist

New House

Jun 2021 - Sep 2021 (3 months)

Managed reservations and guest interactions during peak season, ensuring smooth daily operations and high customer satisfaction.

Guest Relations Customer Service Communication Record keeping Teamwork

Receptionist

New House

Jun 2020 - Sep 2020 (3 months)

Managed reservations, coordinated guest check-ins/check-outs, and handled phone and email inquiries to maintain high hospitality standards and accurate records.

Guest Relations Record keeping Team Collaboration Customer Service

Education

Degrees, certifications, and relevant coursework

Metropolitan College / University of East London (program partnership)

Bachelor of Science, Psychology

2022 -

Pursuing a Bachelor of Science in Psychology through Metropolitan College in partnership with the University of East London, covering core psychology subjects and applied practice.