Open to opportunities

Zoe Lil

@zoelil

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Dynamic hospitality professional with HR internship experience.

Greece

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What I'm looking for

I am looking for a role that combines my hospitality expertise with HR responsibilities, in a supportive and dynamic environment that values teamwork and growth.

I am a dynamic hospitality professional with proven experience in guest services, front office operations, and team coordination in 5-star environments. My journey has equipped me with strong organizational, multitasking, and communication skills, which I leverage to enhance guest experiences and operational efficiency.

Currently, I am expanding my expertise into HR and recruitment through a hands-on internship where I participate in candidate interviews, assist with applicant tracking, and support onboarding processes. My strong work ethic and team player attitude enable me to contribute effectively to any people-centric role, ensuring a positive experience for both candidates and guests.

Experience

Work history, roles, and key accomplishments

Current

HR Assistant (internship)

Current

City Campus

Jun 2025 - Present (1 month)

Participated in candidate interviews and contributed feedback to the recruitment team. Assisted with applicant tracking, CV screening, and interview scheduling. Supported onboarding processes and internal HR communications.

Interview Coordination Onboarding Candidate Tracking Internal Communications

Front Office Agent

Domes Aulus Elounda, Curio Collection by Hilton

Jul 2024 - Oct 2024 (3 months)

Handled guest check-ins and check-outs, ensuring smooth and welcoming experiences. Managed reservations and guest profiles, updating booking platforms. Assisted in complaint resolution and guest satisfaction management.

Check Out

Junior Floor Supervisor

Mont Cervin Palace, Leading Hotels of the World

Jan 2023 - Sep 2023 (8 months)

Oversaw housekeeping operations on assigned floors in a 5-star luxury environment. Conducted quality inspections and ensured adherence to brand standards. Coordinated with maintenance and front office teams for guest requests.

Team Coordination Staff Training Luxury

Guest Relations Agent

Domes Aulus Elounda, Curio Collection by Hilton

Jul 2022 - Oct 2022 (3 months)

Provided personalized service to VIP guests and repeat clientele. Handled guest complaints and ensured high satisfaction levels. Coordinated with internal departments to deliver seamless guest experiences.

VIP Complaint Handling Customer Service Hospitality

Assistant Housekeeping Manager

Domes of Elounda, Autograph Collection by Marriot

Jul 2021 - Jul 2022 (1 year)

Supervised daily housekeeping operations and ensured high cleanliness standards. Coordinated with floor supervisors and maintenance teams for smooth room turnover. Trained and supported housekeeping staff to achieve service excellence.

Staff Training Inventory Management Room Turnover

Room Service Telephone Operator

Blue Palace, a Luxury Collection Resort by Marriot

Jul 2019 - Sep 2019 (2 months)

Handled inbound calls and managed room service orders in a 5-star hospitality environment. Coordinated with kitchen and service teams to ensure accurate and timely delivery. Maintained high standards of customer service and guest satisfaction.

Customer Service Order Management Customer Satisfaction Communication

Education

Degrees, certifications, and relevant coursework

Higher School of Tourism Education

Bachelor in Hotel and Tourism Management, Hotel and Tourism Management

Completed a Bachelor's degree focusing on Hotel and Tourism Management. Gained comprehensive knowledge in hospitality operations, tourism principles, and management strategies.

General High School

High school diploma, General Studies

Obtained a high school diploma, completing a comprehensive curriculum in general studies. Developed foundational academic skills and prepared for further education.