Open to opportunities

Вержиния Първанова

@0001439

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Experienced call centre professional skilled in client negotiation, team leadership, and patient-focused care.

Bulgaria

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What I'm looking for

I seek a client-facing role where I can use negotiation, leadership and communication skills to drive results, grow professionally, and contribute to a collaborative team culture.

I am an experienced call centre agent with a background in negotiating and closing high-value deals for the South Africa region, delivering prompt, professional client service and maintaining strong customer relationships.

Previously I led seasonal teams in landscaping operations, managing daily task allocation, safety, training and client relations while ensuring high-quality outcomes and accurate reporting.

I hold a Bachelor in Physical Therapy, am fluent in Bulgarian and English, have JavaScript training, strong communication and organisational skills, and proficiency in Microsoft Office and Google Workspace.

Experience

Work history, roles, and key accomplishments

Call Centre Agent

CMSG

Jan 2017 - Apr 2025 (8 years 3 months)

Communicated with existing and potential clients in the South Africa region via phone and other channels, negotiated and closed high-value deals, and responded promptly to client inquiries to maintain satisfaction.

Customer Service Negotiation Phone Support CRM Client Relationship Management Problem Solving Time Management

Team Leader

Mohr Gardening

May 2013 - Oct 2016 (3 years 5 months)

Led and supervised a seasonal team, managed daily task allocation, enforced safety and equipment standards, trained team members, and maintained client relationships and project records.

Team Leadership Task Management Training Client Relations Scheduling Record keeping Quality Control

Education

Degrees, certifications, and relevant coursework

National Sports Academy

Bachelor, Physical therapy

2012 - 2016

Completed a Bachelor degree in physical therapy focused on evaluating patients and developing personalized treatment plans to improve movement and manage pain.