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Product Support Engineer with 5+ years in B2B SaaS delivering technical customer success.
Experience
Product Support Engineer
Safeboda
Sep 2023 - Present (2 years 2 months)
Senior Customer Support Analyst
Mobile Datalabs
Jan 2019 - Aug 2023 (4 years 7 months)
System Support Specialist
Mobile Datalabs
Jan 2018 - Dec 2019 (1 year 11 months)
Detail-oriented customer service professional with e-commerce expertise.
Experience
Customer Service Representative
CODECN Telecom
Feb 2021 - Present (4 years 9 months)
Customer Support Specialist and Sales Executive
Mukwano Groupe
Jan 2020 - Jan 2021 (1 year)
Results-driven Virtual Assistant with expertise in administrative support.
Experience
Administrative Assistant
Heypex Global Company Limited
Jan 2022 - Present (3 years 10 months)
Customer Service Representative
Belton Company Limited
May 2018 - Nov 2021 (3 years 6 months)
Results-driven Senior Application Support Engineer with extensive experience.
Experience
Application Support Engineer
ACTO Technologies Inc.
Dec 2021 - Jan 2025 (3 years 1 month)
Technical Support Engineer
IXACT Contact Solutions
May 2020 - Dec 2021 (1 year 7 months)
Technical Support Engineer
Apostrophe Solutions
Dynamic sales and recruitment professional with a results-driven approach.
Experience
Recruitment Officer
SMJ Freight Services
Jan 2025 - Present (10 months)
Independent Travel Manager
ASAP Tickets
Proactive customer service professional with expertise in CRM systems and administrative support.
Experience
Sales, Finance, Accounting & Marketing Admin Assistant
Fraser's Mathematics Solutions
Jan 2024 - Present (1 year 10 months)
Customer Service Specialist/Virtual Assistant
PrettyPerfectYou Aesthetics Clinic
Jan 2024 - Jan 2024 (0 months)
Customer Service Specialist/Admin Assistant
Results-oriented professional skilled in customer support and business development.
Experience
Business Development/Data Entry
Wayground (formerly Quizizz)
Feb 2023 - Jun 2025 (2 years 4 months)
Customer Success Representative
Hybr
Aug 2024 - May 2025 (9 months)
Holiday Season Customer Service Representative
Cuddle Clones
Customer-focused professional with expertise in support and communications.
Experience
Customer Support Manager
Nesscom Digital Solutions Ltd
Jan 2024 - Present (1 year 10 months)
Customer Support Specialist
Xente Tech Ltd
Jan 2023 - Jan 2024 (1 year)
Communications Assistant
Xente Tech Ltd
48k-70k USD
Highly accomplished IT professional with 15 years of experience.
Experience
IT Manager
Sio Valley Technologies
Aug 2024 - Mar 2025 (7 months)
Senior IT Manager
Victory Farms & Kivu Choice
Aug 2021 - Jul 2024 (2 years 11 months)
Senior Data Engineer with expertise in scalable data platforms.
Experience
Senior Data Engineer
PossibleFinance
Oct 2021 - Present (4 years 1 month)
Senior Data Platform Engineer
Premise
Jul 2020 - Oct 2021 (1 year 3 months)
Big Data Engineer
Coursera
Dec 2018 - Jul 2020 (1 year 7 months)
230k-260k USD
- 2+ years of experience - Respond to customer via chat - Strong typing skills (60+ wpm)
Experience
Customer service Representative
Fiverr
Jan 2021 - Feb 2024 (3 years 1 month)
30k-100k USD
Motivated office manager with expertise in client engagement.
Experience
Office Manager
Sweet Annie Company Ltd
Sep 2023 - Present (2 years 2 months)
User Onboarding and Support Specialist
Customer Success professional with proven history
Experience
Senior Customer Service Quality Analyst
AZA Finance
Nov 2022 - Oct 2023 (11 months)
Senior Customer Service Associate
AZA Finance
Oct 2020 - Nov 2022 (2 years 1 month)
Customer Service Associate
AZA Finance
Sep 2018 - Oct 2020 (2 years 1 month)
Experienced Customer Service Specialist | Remote-Ready | Detail-Oriented & Customer-Focused
Experience
Customer service Expert
Jumia International
Mar 2022 - Present (3 years 8 months)
Customer Support Agent
I am a results-oriented operations specialist with 3+ years improving onboarding, support, and customer experience.
Experience
Quality Assurance Associate
Maisha Meds
Oct 2024 - Present (1 year 1 month)
IT-OPs Champ
Maisha Meds
Mar 2024 - Present (1 year 8 months)
Product - OPs Champ
Maisha Meds
60k-200k USD
Experienced in providing exceptional customer support and resolving complex issues efficiently.
Experience
Technical Writer
Freelance
Jan 2023 - Present (2 years 10 months)
Customer Service Specialist
Experienced customer service and counselling professional driving client satisfaction and revenue growth.
Experience
Customer Service Representative
Engie Energy Access
Jun 2018 - Present (7 years 5 months)
Administrative / Front Desk Assistant
Combined Services Ltd
Jan 2014 - Dec 2017 (3 years 11 months)
Enumerator
Reliable virtual assistant with expertise in administrative and customer support.
Experience
Virtual Assistant
Freelance
Jan 2024 - Present (1 year 10 months)
Administrative Assistant
Horizon Coaches Ltd
Jun 2020 - Dec 2023 (3 years 6 months)
Customer Support Representative
Quality Ltd
400k-500k USD
I'm an exceptional virtual assistant with great discipline, humility and dependable organization!
Experience
Virtual Assistant
Various Clients
Jan 2020 - Jan 2022 (2 years)
Trading
Customer support specialist delivering high-quality remote service and process improvements.
Experience
Digital Support Administrator
MTN Uganda
Jan 2015 - Present (10 years 10 months)
Teaching Assistant
Kyambogo Career Development Institute
Jan 2014 - Nov 2015 (1 year 10 months)
Jan 2019 - May 2020 (1 year 4 months)
Rind Pharma
Jan 2021 - Jan 2024 (3 years)
Procurement & Administration Officer
I&M Bank Uganda
Jan 2020 - Feb 2021 (1 year 1 month)
Branch Operations Manager
I&M Bank Uganda
Jan 2017 - Jan 2020 (3 years)
Oct 2022 - Jan 2024 (1 year 3 months)
Enrollment Consultant/Sales Specialist
Remote Independent Contractor
Jul 2021 - May 2022 (10 months)
Accounting Services Consultant
Ministry of Finance, Planning and Economic Development
Jul 2010 - Feb 2021 (10 years 7 months)
Aug 2022 - Jan 2023 (5 months)
Customer Technical Manager
Compedge Solutions Limited
Jan 2020 - Jul 2021 (1 year 6 months)
IT Manager
Carrefour
Dec 2017 - Dec 2019 (2 years)
Regional IT Manager
Redington Group
Feb 2013 - Nov 2017 (4 years 9 months)
Manager IT Services – Team
UGAFODE Microfinance
Jan 2011 - Jan 2018 (7 years)
Eversend
Oct 2022 - Aug 2023 (10 months)
Support Group Lead
Wave Transfer Limited
Sep 2021 - Jul 2022 (10 months)
Customer Success Officer
Awamo Uganda Limited
Jun 2018 - Aug 2021 (3 years 2 months)
Assistant Retail Supervisor
Airtel Uganda Limited
Nov 2014 - May 2018 (3 years 6 months)
Procurement, Supply Chain & Construction Assistant
Pizza Hut Uganda
Oct 2016 - Mar 2018 (1 year 5 months)
Restaurant Manager
Pizza Hut Uganda
Apr 2016 - Oct 2016 (6 months)
Confidential
Feb 2024 - Jan 2025 (11 months)
Customer Experience Associate
Maisha Meds
Feb 2023 - Sep 2024 (1 year 7 months)
Sales Consultant
Maisha Meds
Apr 2022 - Jan 2023 (9 months)
Amazon
Apr 2020 - Mar 2023 (2 years 11 months)
Project Assistant
Concern Worldwide
Apr 2019 - Mar 2022 (2 years 11 months)
Senior Research Assistant
Concern Worldwide
May 2018 - Jan 2020 (1 year 8 months)
Data Clerk & Translator
Ideas 42
Sep 2018 - Nov 2018 (2 months)
BRAC Uganda
Feb 2017 - Apr 2017 (2 months)
Jun 2014 - Sep 2019 (5 years 3 months)
Data Entry Specialist
City Medicals Ltd
Binance
Aug 2020 - Present (5 years 3 months)