ARCHIMEDE CIRIMWAMI

I’m a Customer Service and IT Support professional who supports customers, staff, and users across commercial, nonprofit, and software environments. I focus on customer communication, clear written documentation, and issue resolution that keeps people moving.

In my recent role as a Customer Service Representative at China Town - Kampala, Uganda (Nov 2025 - Apr 2026), I provided frontline support in a busy environment—answering product and service questions, handling complaints, and escalating when additional help was required. I communicated professionally with customers from different backgrounds and supported daily operations by guiding users to timely assistance.

Previously, as an IT Support Officer at CAPD ASBL (Remote and On-Site, Jun 2021 - Jan 2023), I troubleshot computer, software, connectivity, and account access issues for both technical and non-technical users. I explained solutions clearly, followed up on unresolved problems, documented support requests, tested fixes, and escalated complex issues when necessary.

I’m also a Co-Founder of NLK Labs (Rwanda, 2025 - Present), where I help translate user requirements into practical digital solutions. I apply my support mindset to troubleshooting, client-oriented service delivery, technology planning, and client communication—so the product experience stays dependable and user-focused.