JMJOAN MUNDUA
@joanmundua
Executive Virtual Assistant delivering accurate remote support, CRM management, and streamlined communications.
UgandaWhat I'm looking for
I am a detail-oriented Executive Virtual Assistant with over three years supporting senior leaders, managing calendars and inboxes across time zones, and optimizing CRM workflows to maintain 95%+ accuracy. I deliver proactive administrative support, coordinate travel and meetings, and prepare polished documents that improve team responsiveness and productivity.
I have driven measurable results — improving team responsiveness by 30%, boosting engagement by 40%, and increasing client retention by 20% — while maintaining strict confidentiality and high customer satisfaction. I leverage tools like HubSpot, Kajabi, Monday.com and Google Workspace to streamline operations and support growth-focused teams.
Experience
Work history, roles, and key accomplishments
Project Coordinator
Rotaract Club of Entebbe Airport
Jan 2024 - Present (2 years 1 month)
Coordinated medical outreach programs serving 300+ patients, managing scheduling and logistics with Google Workspace and standardizing documentation to boost attendance and stakeholder engagement by 30%.
Virtual Assistant
Langi Pharmacy
Mar 2024 - Dec 2024 (9 months)
Provided remote customer support and appointment scheduling, managing 100+ client appointments monthly with 98% CRM accuracy and improving client retention by 20% through personalized follow-ups.
Social Media Manager
ZenEd
Jan 2023 - Sep 2023 (8 months)
Managed social channels and first-line tech support for a healthtech platform, increasing engagement by 40% and reducing average response time by 35% through targeted content and timely interactions.
Executive Virtual Assistant
Muni University
Mar 2022 - Oct 2022 (7 months)
Supported executives and research teams by coordinating 60+ meetings across 3+ time zones, managing inboxes with 98% accuracy, and producing minutes and stakeholder briefs that improved meeting productivity by 25%.
Customer Service Representative
Amani Poultry Farm
Jan 2021 - Dec 2021 (11 months)
Handled customer queries and order issues, maintaining a 95%+ satisfaction score and monitoring 200+ orders monthly while implementing a tracking system that reduced delivery delays by 20%.
Education
Degrees, certifications, and relevant coursework
UDUniversity of Dodoma
Doctor of Medicine, Medicine
Doctor of Medicine degree from the University of Dodoma.
Tech stack
Software and tools used professionally
Availability
Location
UgandaAuthorized to work in
Job categories
Skills
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