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Experienced Atlassian Administrator with a focus on JIRA and Confluence.
Experience
Sr. JIRA, JSM, Confluence Administrator
Callaway Digital Technologies
Jan 2024 - Present (1 year 10 months)
Sr. JIRA, Confluence Administrator
Bussr Technologies Pvt Ltd
Jul 2022 - Jan 2024 (1 year 6 months)
JIRA Administrator
Shriram Life Insurance Company Ltd
Nov 2017 - Jun 2022 (4 years 7 months)
JIRA, Confluence Administrator
Shriram Life Insurance
Aug 2016 - Oct 2017 (1 year 2 months)
Experienced JIRA Administrator and Developer
Experience
JIRA Administrator & Developer
Transol Systems Pvt Ltd
Jan 2020 - Present (5 years 10 months)
JIRA Administrator & Developer
24[7]
Jan 2020 - Jun 2022 (2 years 5 months)
15k-30k USD
Experienced IT Service Desk professional specializing in technical support and customer success.
Experience
Senior Customer Support Engineer
Corporate Infotech Pvt Ltd
Oct 2022 - Present (3 years 1 month)
Atlassian (Jira/Confluence) specialist driving automation and migrations.
Experience
JIRA Implementation Expert
Innovecture Private Limited
May 2024 - Jul 2025 (1 year 2 months)
JIRA Administrator & Developer
Jeta Software (India) Private Limited
May 2019 - Apr 2024 (4 years 11 months)
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Diligent service desk analyst with expertise in IT support.
Experience
Software Analyst (User Access Manager, L2 Support Engineer)
Capgemini Technology
Feb 2021 - Present (4 years 9 months)
Service Desk Analyst
Capgemini Technology
Jan 2021 - Feb 2021 (1 month)
Experienced Service Desk Engineer with a focus on IT support.
Experience
Service Desk Engineer - Client (PWC)
ObjectWin Technology India Pvt.Ltd
Oct 2023 - Aug 2024 (10 months)
IT Service Desk & Support Engineer - Client (NTT Data)
NLB Services Pvt Ltd
Feb 2023 - Aug 2023 (6 months)
Service Desk Analyst
White Horse Technologies Private Limited
Experienced IT Helpdesk Technician delivering enterprise support across Windows, macOS, cloud platforms, and ServiceNow.
Experience
Sr IT Helpdesk Technician
Suraj Infotech
May 2024 - Present (1 year 6 months)
Helpdesk Technician
Milestone Technologies
Jan 2022 - Apr 2024 (2 years 3 months)
Service Desk Analyst
ATSG
Mar 2021 - Aug 2021 (5 months)
Experienced Service Desk Engineer skilled in IT support, ticketing systems, and vendor coordination.
Experience
Service Desk Engineer
Innovatia India Knowledge Management Services Pvt. Ltd.
May 2023 - Aug 2025 (2 years 3 months)
Content Reviewer
Accenture
Mar 2018 - Apr 2022 (4 years 1 month)
Process Associate / Quality Reviewer
Tata Consultancy Services
Experienced Jira Administrator with a strong background in Atlassian tools.
Experience
Jira Administrator
Procore Technologies
Dec 2023 - Present (1 year 11 months)
Jira Administrator
Derivco
May 2022 - Present (3 years 6 months)
Jira Administrator
Freelancer
Experienced Service Desk Engineer skilled in desktop support, ServiceNow, and end-user troubleshooting.
Experience
Service Desk Engineer
IQVIA
Apr 2021 - Sep 2025 (4 years 5 months)
Desktop Support Engineer
Alchemy
May 2018 - Mar 2021 (2 years 10 months)
3000k-4000k USD
Results-driven Java Back-End Developer with over 7 years of experience.
Experience
Senior Java Developer
TCS / JLR
Feb 2023 - Present (2 years 9 months)
Atlassian Plugin Developer / Java Developer
Experienced IT Support Specialist with a decade in technical solutions.
Experience
IT Support Specialist (L2 Systems)
Taskus India Pvt Ltd
May 2024 - Present (1 year 6 months)
L2 Tech Associate
Whitehat Education Technology Pvt Ltd
Jun 2020 - Present (5 years 5 months)
Experienced Service Desk Lead driving ITIL-based support, incident management, and team performance.
Experience
Service Desk Lead
HCL Technologies
May 2020 - Present (5 years 6 months)
Service Desk Analyst
HCL Technologies
Apr 2018 - Apr 2020 (2 years)
Programmer
HI-Tech Computer Pvt. Ltd.
IT service operations lead skilled in incident management and monitoring.
Experience
Acting Team Lead
Accenture
Jan 2023 - Present (2 years 10 months)
Service Desk Associate
Accenture
Jan 2021 - Jan 2023 (2 years)
Service Desk Lead
700k-800k USD
SAP Functional Support consultant
Experience
Executive - SAP Support
House Of Shipping Sealead
Dec 2024 - Present (11 months)
Process Associate-SAP Functional Support
Capgemini
IT Service Desk Analyst with 2+ years of technical support experience.
Experience
IT Helpdesk Analyst
KPC Techno Vision Pvt Ltd
Jun 2024 - Present (1 year 5 months)
IT Service Desk Analyst
Wipro
Jul 2022 - Present (3 years 4 months)
1000k-1200k INR
Expert Atlassian Jira Administrator
Experience
Associate Consultant
Capgemini India
Software Engineer Intern
Experienced ServiceNow Senior Specialist with strong application support skills.
Experience
ServiceNow Senior Specialist
HCL Technologies
Mar 2020 - Present (5 years 8 months)
Helpdesk Associate
NTT Data Services Pvt Ltd
Feb 2019 - Mar 2020 (1 year 1 month)
Technical Support Advisor
Concentrix Service Pvt Ltd
ITIL V4-certified Software Support Specialist delivering enterprise SaaS/PaaS support and process improvement.
Experience
Software Support Specialist
Asint Inc
Aug 2024 - Jun 2025 (10 months)
Sr. Service Desk Analyst
AXA XL
Aug 2022 - May 2024 (1 year 9 months)
Associate E-commerce
Delhivery Limited
Jan 2022 - Jul 2022 (6 months)
I am a Service Desk Supervisor with 16+ years driving global IT support and automation.
Experience
Supervisor, Digital Workplace Support
Logitech Engineering & Design Pvt. Ltd.
Mar 2015 - Present (10 years 8 months)
Regional In-charge, System Administrator
Sodexo
Aug 2013 - Mar 2015 (1 year 7 months)
Senior Customer Support Engineer
CMS IT Services Pvt Ltd
Oct 2016 - Oct 2022 (5 years 11 months)
Desktop Engineer
CMC Limited
Jun 2010 - Sep 2015 (5 years 3 months)
IT Support Engineer
PCS Technology Ltd
Nov 2007 - Jun 2010 (2 years 7 months)
Proprietor / IT Technician
Vihal Engineer
Jun 2004 - Sep 2007 (3 years 3 months)
Jun 2020 - Aug 2022 (2 years 2 months)
Sr. Service Desk Executive
Microland
Jun 2018 - Mar 2021 (2 years 9 months)
Technical Associate
Sutherland Global Services
Jan 2017 - Sep 2017 (8 months)
Aug 2016 - Jan 2018 (1 year 5 months)
IT Tech Support Consultant
Sutherland Global Services
Oct 2015 - Apr 2016 (6 months)
Jan 2023 - Dec 2023 (11 months)
Jira Admin
CEVA Logistics
May 2022 - Dec 2023 (1 year 7 months)
Jira Administrator
MCX
May 2022 - Nov 2022 (6 months)
Amrut Software
Oct 2020 - Present (5 years 1 month)
Atlassian Plugin Developer / Java Developer
ADDTEQ Software
Jul 2019 - Present (6 years 4 months)
Subject Matter Expert + Freelance Developer
SEED Infotech
Mar 2017 - Present (8 years 8 months)
Sr System Administrator
Jupiter Lifeline Hospital Ltd
Nov 2019 - Present (6 years)
Sr. Technical Support Engineer
Magna InfoTech Pvt Ltd
Apr 2012 - Present (13 years 7 months)
Service Delivery Executive
Zapak Digital India Pvt Ltd
Nov 2009 - Present (16 years)
Sep 2014 - Apr 2017 (2 years 7 months)
Programmer
VNIT
Mar 2012 - Jul 2014 (2 years 4 months)
Wipro Technologies
Jan 2020 - Jan 2021 (1 year)
Subject Matter Expert
Wipro Technologies
Jan 2018 - Jan 2020 (2 years)
Service Desk Associate
Wipro Technologies
Jan 2017 - Jan 2018 (1 year)
May 2021 - Nov 2024 (3 years 6 months)
Capgemini India
Aug 2017 - Dec 2018 (1 year 4 months)
Administrator (Local IT)
HCL Technologies
Jul 2014 - Jul 2017 (3 years)
Customer Experience Associate
Twilio (ValueFirst Digital)
Jan 2021 - Oct 2021 (9 months)
Lead Technical Support Associate
Teleperformance
Jun 2018 - Dec 2019 (1 year 6 months)
Senior Executive IT
Mid Valley Group
Apr 2010 - Jul 2013 (3 years 3 months)
Project Trainee - Database Admin
Stanadyne Amalgamation
Jan 2009 - Apr 2010 (1 year 3 months)