BKBikash Kumar
@bikashkumar2
Experienced Service Desk Engineer with a focus on IT support.
IndiaWhat I'm looking for
I am an experienced Service Desk Engineer with a strong background in providing technical support for international clients. My journey began at PWC India, where I honed my skills in troubleshooting IT issues across various platforms and applications. I excel in managing incidents and ensuring seamless communication with users, which has led to significant improvements in incident resolution and customer satisfaction.
Throughout my career, I have worked in diverse environments, including 24/7 operational settings, where I utilized tools like ServiceNow and Active Directory to manage and resolve IT queries efficiently. My dedication to cross-functional collaboration has resulted in achieving high SLA compliance and enhancing overall service delivery. I am passionate about leveraging my technical expertise to drive operational excellence and support organizational goals.
Experience
Work history, roles, and key accomplishments
Service Desk Engineer - Client (PWC)
ObjectWin Technology India Pvt.Ltd
Oct 2023 - Aug 2024 (10 months)
Provided technical support for international clients, resolving IT queries remotely via email and phone. Proficiently managed incidents related to Active Directory, VPN, MS Office, and hardware troubleshooting.
IT Service Desk & Support Engineer - Client (NTT Data)
NLB Services Pvt Ltd
Feb 2023 - Aug 2023 (6 months)
Facilitated IT issue resolution for NTT Data users via ServiceNow ticketing system in a 24/7 operational environment. Classified, prioritized, and routed incidents to appropriate support teams, ensuring adherence to SLAs and ITSM standards.
Service Desk Analyst
White Horse Technologies Private Limited
Jun 2020 - Aug 2022 (2 years 2 months)
Delivered technical support to global users via chats, calls, and email channels. Utilized project management skills to oversee the company-wide launch of Office 365, resulting in increased remote work efficiency.
Education
Degrees, certifications, and relevant coursework
Kolhan University
Bachelor's Degree, General Studies
Completed a Bachelor's Degree from Kolhan University in 2020. This foundational education provided the academic basis for a career in IT.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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