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Business administrator with a master’s degree in corporate social management.
Experience
Recruitment and development analyst
Colfondos - OSYA
Jul 2022 - Oct 2022 (3 months)
Digital Appliances Master trainer for Central America and the Caribbean
Samsung electronics
Jan 2018 - Jun 2019 (1 year 5 months)
Training and Development Country Coordinator
Honey production inc.
May 2017 - Aug 2017 (3 months)
Process Delivery Specialist
AIG Services Latin America
Jun 2014 - Aug 2016 (2 years 2 months)
Trainer
Av Villas Bank
Oct 2012 - Jun 2014 (1 year 8 months)
Agroindustrial Engineer skilled in quality management and data analysis.
Experience
Independent Contractor Expert
Scale AI
Jan 2019 - Present (6 years 10 months)
Quality and Production Director
Piscifactoría Remar SAS
Jan 2019 - Nov 2024 (5 years 10 months)
Mathematics, Statistics, and Geometry Teacher
Customer service specialist with a passion for delivering excellence.
Experience
Technical Support Agent
5CA
Apr 2024 - Nov 2024 (7 months)
Internal Account Manager
siParadigm Diagnostics
Jan 2023 - Apr 2023 (3 months)
Content Moderator/Customer Service Representative
Teleperformance
Jan 2022 - Jan 2023 (1 year)
Customer service professional specializing in customer support, process improvement, and accessibility advocacy.
Experience
Customer Service Agent
Amazon Operation Services Colombia S.A.S
Jun 2023 - Present (2 years 5 months)
Ejecutivo Crédito Libranza
Freelancer
Jul 2020 - May 2023 (2 years 10 months)
Experienced payroll specialist with a strong background in data analysis.
Experience
Payroll Specialist
ResQHR LLC
Jan 2024 - Present (1 year 10 months)
Implementation Payroll Specialist & Data Analyst
Solvo Global
Jan 2022 - Present (3 years 10 months)
Operations Supervisor
Detail-oriented Virtual Assistant with expertise in administrative support.
Experience
Community Manager
IWG PLC – Regus Colombia Ltda
Oct 2018 - Jan 2025 (6 years 3 months)
Operations Leader
Multisoluciones de Colombia S.A.S
Jan 2016 - Oct 2018 (2 years 9 months)
Bilingual Administrative Assistant
Eléctricose Iluminaciones S.A.S
Aspiring software engineer with expertise in web development and automation.
Experience
Freelance Programmer
Self Employed
Aug 2022 - Jan 2025 (2 years 5 months)
Freelance Programmer
Self Employed
Aug 2022 - Jan 2025 (2 years 5 months)
Software Intern
Bancolombia
Jan 2024 - Mar 2024 (2 months)
34k-42k USD
Dynamic Support professional with 18+ years of expertise in IT, SaaS, and Customer Service.
Experience
MSP Helpdesk Technician
Support Adventure Ltd.
Feb 2021 - Present (4 years 9 months)
Customer service professional with expertise in communication and problem-solving.
Experience
Customer Service and Cash Assistant
PizzaXL
Nov 2024 - Present (1 year)
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Bilingual sales and customer success specialist driving KPIs, coaching teams, and improving retention.
Experience
Sales & Customer Support Representative
Foundever
Jan 2024 - Dec 2024 (11 months)
Bilingual Medical Interpreter
Interpretia
Jul 2023 - Dec 2023 (5 months)
Team Lead Manager
Accedo Technologies
Jan 2021 - Jul 2023 (2 years 6 months)
Experienced Customer Service Representative
Experience
Customer Service
Foundever Corportation S.A.S
Aug 2021 - Jan 2023 (1 year 5 months)
Customer Service
Teleperformance
Oct 2020 - Jul 2021 (9 months)
English Teacher
Universidad de Sucre
Jan 2019 - Jun 2020 (1 year 5 months)
Client-focused professional with 13+ years of diverse experience.
Experience
Head of Public Contracting & Data Analyst
CITYDATA.ai
Mar 2023 - Present (2 years 8 months)
Logistics Coordinator
XPO Logistics, Inc.
Sep 2019 - Nov 2022 (3 years 2 months)
Customer Service Representative
35k-50k USD
I'm a Sales Executive based on Florianópolis, in Brazil, opening the market for a Spanish company.
Experience
Pre Sales Manager EMEA & LATAM
Affilired
Oct 2024 - Present (1 year 1 month)
Results-driven administrative manager with expertise in CRM and process optimization.
Experience
Consultor CRM
Independiente
Apr 2024 - Present (1 year 7 months)
Consultor CRM
SIESA
May 2023 - Apr 2024 (11 months)
Representante SAC
EMTELCO Grupo Éxito
Aug 2020 - Aug 2021 (1 year)
Bilingual CPA with over 10 years of finance experience.
Experience
Independent Accounting Consultant
Independent Accounting Consultancies
Oct 2014 - Present (11 years 1 month)
Mobile Commercial Advisor
Bancolombia
Jan 2019 - Mar 2025 (6 years 2 months)
Principal Services Advisor
Experienced accounting technician with strong customer service skills.
Experience
Asesor Comercial Externo
El Templo del Sonido
Sep 2018 - Aug 2023 (4 years 11 months)
Analista de Estadística y Notificaciones
Oigame Consultores Empresariales S.A.S
Mar 2018 - Apr 2018 (1 month)
Analista de Cuentas Médicas
Oigame Consultores Empresariales S.A.S
Dedicated ESL teacher with a strong background in political science.
Experience
ESL Teacher
Person-To-Person Academy
Systems Technologist with experience in technical support
Experience
Agente Hispano
AtlanticQuantumInnovations
May 2024 - Aug 2024 (3 months)
Analista de Operación Junior
Axity
Sales & Customer Service Team Leader with expertise in business development, coaching and VA.
Experience
Sales and Customer Service Team Lead
FOUNDEVER
May 2022 - Jan 2025 (2 years 8 months)
Virtual Assistant – Sales Support
EPIC CAPITAL SOLUTIONS
Oct 2023 - Oct 2023 (0 months)
Sales and Customer Service Agent
FOUNDEVER
Jan 2021 - Jan 2022 (1 year)
Experienced Mechatronics Engineer specializing in ICT project management.
Experience
IT Infrastructure and Support Administrator
Third Notary of the Circle of Palmira
Sep 2019 - Jan 2025 (5 years 4 months)
Founder and CEO
Qubitware SAS
Apr 2015 - Apr 2019 (4 years)
Pre-Sales Engineer
ETC Emerging Technologies Corporation SAS
Oct 2010 - Feb 2015 (4 years 4 months)
Gimnasio El Lago
May 2018 - Nov 2018 (6 months)
Support Professional for Transport Supervision
National Administrative Department of Statistics (DANE)
Sep 2017 - Nov 2017 (2 months)
Monitoring and Follow-up Professional
Geoplus
Dec 2016 - Jul 2017 (7 months)
Customer Service Specialist
Family Business
Jan 2016 - Nov 2017 (1 year 10 months)
Independent Contractor
Real Cosmos GBP SAS
Jun 2018 - May 2020 (1 year 11 months)
Ejecutiva de Microfinanzas
Bancamía S.A.
Oct 2009 - Apr 2014 (4 years 6 months)
Asesora Previsional
BBVA Pensiones y Cesantías Horizonte
Aug 2006 - Jul 2007 (11 months)
Teleperformance
Jan 2020 - Present (5 years 10 months)
Jul 2012 - Oct 2013 (1 year 3 months)
Software Intern
Bancolombia
Jan 2024 - Mar 2024 (2 months)
Teaching Assistant
EAFIT University
Jan 2022 - Jan 2024 (2 years)
Supervisor
Teleperformance Colombia
Apr 2017 - Apr 2017 (0 months)
Technical Support Representative
Sutherland Global Services Colombia
Mar 2015 - Apr 2017 (2 years 1 month)
Freelance IT Technician
Self-employed
May 2006 - Apr 2017 (10 years 11 months)
Customer Service Associate
Amazon
Jan 2020 - Dec 2021 (1 year 11 months)
Private School English Teacher
Instituto Miguel Antonio Caro
Jan 2018 - Dec 2018 (11 months)
ContactPoint 360
Jan 2019 - Oct 2019 (9 months)
Online English Tutor
USASHISHU / UUAABC
Apr 2017 - May 2019 (2 years 1 month)
Customer Service Representative
Convergys
Sep 2012 - Dec 2013 (1 year 3 months)
Sales Executive
Affilired
Jul 2023 - Present (2 years 4 months)
Sales Manager
vibbra
Jun 2021 - Nov 2022 (1 year 5 months)
Sales Executive
Vibbra
Mar 2021 - Nov 2022 (1 year 8 months)
Sales Development Representative
Vibbra
Nov 2020 - Mar 2021 (4 months)
Customer Service Analyst
NUKO Capital USA
Aug 2020 - Aug 2021 (1 year)
Ejecutivo Multiskill
Wom Colombia
Aug 2020 - Aug 2021 (1 year)
Bancolombia
Oct 2017 - Jan 2019 (1 year 3 months)
Services Advisor
Bancolombia
Nov 2013 - Oct 2017 (3 years 11 months)
Nov 2017 - Mar 2018 (4 months)
Analista de Recobros
Grupo AS
Mar 2017 - Jul 2017 (4 months)
Analista Cuentas Médicas
Procesos y Servicios
Oct 2015 - Nov 2016 (1 year 1 month)
Teacher Assistant
Universidad Nacional de Colombia
Environmental Affairs Trainer
Eretz Ambiente
Customer Service Representative
UPS GBS
Jul 2018 - Apr 2024 (5 years 9 months)
Técnico en Soporte
Soporte Caribe
Dec 2014 - Dec 2017 (3 years)
Senior Engineer
COLVISTA SAS
Aug 2007 - Oct 2010 (3 years 2 months)