Esteban Auguadra

I’m an organized and tech-savvy professional with a strong background in process optimization, customer operations, and administrative support. My experience has equipped me with the ability to understand complex systems and deliver clear, human-centered solutions. I thrive in collaborative environments, working with cross-functional teams to improve customer satisfaction through efficient and empathetic problem-solving.

In my current role as a Product Owner at Arya Digital, I act as a liaison between business stakeholders and development teams, designing solutions that enhance operational efficiency for SMEs. My efforts have led to a 35% reduction in processing time for recurring tasks through automation and a 20% increase in customer retention by implementing personalized onboarding journeys. Previously, as a Business Process Analyst at Salling Group, I mapped and improved customer-facing workflows, achieving a 50% reduction in customer support queries and significantly streamlining documentation processes.