Open to opportunities

Maria Carolina Saavedra Valdiri

@mariacarolinasaavedr

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Bilingual business assistant with 20+ years supporting operations, fraud prevention, and client success.

Colombia

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What I'm looking for

I seek a role where I can apply my bilingual administrative and fraud-detection experience to streamline processes, support clients, and grow into broader operational responsibilities in a collaborative, process-driven environment.

I am a bilingual Business Assistant with over 20 years of experience helping clients focus on strategic priorities by organizing work, solving problems, and keeping clear, regular progress updates. My background spans BPO fraud-call center work, administrative file management for large taxpayers, research writing, in-person tutoring, and hospitality—demonstrating versatility, reliability, and strong customer service.

I have applied a broad set of tools and platforms (Salesforce, CXone, AWS WorkSpaces, Fiserv, Monday.com, corporate Outlook and CRM systems) to deliver measurable results in fraud detection, data intake and reporting, and client communications. I am detail-oriented, process-driven, and committed to improving workflows while maintaining confidentiality and professional standards.

Experience

Work history, roles, and key accomplishments

Bilingual Customer Service Agent

Telemed Soluciones BPO S.A.S Fortiva Credit Card Services

Dec 2021 - May 2025 (3 years 5 months)

Handled fraud and dispute calls for credit card accounts, verified account holder information, and followed company protocols to report claims, improving fraud case processing and customer resolution.

Fraud Detection Customer Service Call Center Operations CRM Data Analysis Risk Assessment Inbound Calls

Private In-Home Tutor

DeLaMano Pedagogy Center

Nov 2014 - Nov 2021 (7 years)

Delivered English instruction to learners of all ages, developed original teaching materials, and grew a client base while improving students' conversational fluency and grammar retention.

English Instruction Curriculum Development Client Acquisition Training Communication Lesson planning Classroom Management Google Workspace

File Clerk

Dirección de Impuestos y Aduanas Nacionales - DIAN

Oct 2013 - Oct 2014 (1 year)

Managed intake and tracking of mailed correspondence for large taxpayers, updated platform status to support debt collection workflows and ensured timely documentation delivery.

Document Management Data Entry Case Management CRM Tools & Compliance Administrative Assistance

Research Administrative Assistant

Sapiens Professional Writing Services

Oct 2011 - Aug 2013 (1 year 10 months)

Produced executive written content and supported applied social science research by overseeing data collection, organization, and management to inform public policy analyses.

Technical Writing Research Assistance Data Management Client Communication Project Coordination Editing Remote Work

Hotel Phone Operator

Hotel Habitel

Sep 2010 - Sep 2011 (1 year)

Managed incoming guest calls and requests to luxury hospitality standards, coordinated with departments for reservations and services, and supported VIP pre-arrival arrangements.

Guest Service Reserving CRM Communication Problem Solving

Hardware Store Associate

Hardware Store San Jose Vista Hermosa

Nov 2002 - Aug 2010 (7 years 9 months)

Supported retail operations for construction and real estate customers, managed key duplication and inventory of plumbing and building supplies, contributing to store profitability prior to sale.

Retail Sales Inventory Management Customer Service CRM Tools Call Processing Risk Assessment Event Coordination Troubleshooting

Education

Degrees, certifications, and relevant coursework

SENA Centro de Gestión Administrativa - Regional Distrito Capital

Technical Certificate, Filing and Documentation

2013 - 2016

Activities and societies: Related skills: Finance, KPIs, Research, Consulting, Fraud detection, Data analysis, Customer service, Management, Legal writing, Legal drafting

Completed a technical program in Filing and Documentation Clerk focused on document lifecycle management and compliance.

Pontificia Universidad Javeriana

Bachelor of Arts, Communication and Journalism

1997 - 2002

Completed a degree in Communication and Journalism over ten semesters at Pontificia Universidad Javeriana.

Pontificia Universidad Javeriana

Undergraduate coursework, Law (preliminary studies)

1996 - 1996

Activities and societies: Completed subjects: Civil procedure, Legal profession, Constitution, Roman law, Constitutional history, Microeconomics, Philosophy of logic, Political ideologies history, Legal ethics

Completed one year of study in the Law faculty with coursework in civil procedure, constitutional law, and legal ethics.