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Experienced business administrator specializing in marketing, sales, and Customer Relationships
Experience
Sales Administrator
ICON-BIM
Jan 2023 - Present (2 years 10 months)
University Professor Graduate School
Universidad Pedagógica y Tecnológica de Colombia
Jan 2020 - Present (5 years 10 months)
Charge Account Advisor
Federación Nacional de Departamentos
Jan 2020 - Dec 2023 (3 years 11 months)
Human Resources Assistant
FOREPOINT A2B
Jan 2020 - Dec 2021 (1 year 11 months)
Special Project Leader
EDITORIAL LIBROS Y LIBROS
Jan 2018 - Dec 2019 (1 year 11 months)
Detail-oriented billing specialist with 3+ years in subscription billing, reconciliation, and automation.
Experience
Billing Specialist
Vlex
Oct 2024 - Aug 2025 (10 months)
Accounts Receivable Analyst
Fb Integrated Solutions
Dec 2023 - Oct 2024 (10 months)
Data analyst with expertise in SQL, Python, and Power BI.
Experience
Docente Universitario
CORPORACION UNIFICADA NACIONAL
Sep 2024 - Present (1 year 2 months)
Ingeniero de Sistemas
COMPUELECTRONICS SECURITY
Jul 2021 - Sep 2023 (2 years 2 months)
Ingeniero de Sistemas
ALCALDIA DE CHIQUINQUIRA
5k-6k USD
Wide experienced in the IT business leading the Business Analyst, Business Processes and PM teams.
Experience
IT & Business Process Manager
Beyond One
Nov 2023 - Apr 2025 (1 year 5 months)
IT Solutions Manager
Beesion
Pharmacy Regent Technician with bilingual customer-service and patient-care experience.
Experience
Bilingual Commercial Agent
Group Cos S.A.S.
May 2024 - May 2025 (1 year)
Pharmacy Regent Technician
Disfarma S.A.S.
Sep 2021 - Oct 2021 (1 month)
Bilingual Commercial Agent
Teleperformance
Oct 2020 - Mar 2021 (5 months)
Experienced healthcare administrative professional specializing in audits and client management.
Experience
Gestor Experto
EPS y Medicina Prepagada Suramericana S.A.
Gestor Prestador
EPS y Medicina Prepagada Suramericana S.A.
Mercaderista / Administradora de Inventarios
2k-200k USD
- Customer service - Data analytics - Cold calls - Sells & aftersales -account management
Experience
Account / Case manager
Quantum Outsourcing Group
Feb 2024 - Jan 2025 (11 months)
Administrative Assistant
I am a freelance writer and customer care agent, eager to contribute my skills to various projects.
Experience
Call center representative
CCI
Cashier
Spar
Highly motivated individual with a passion for learning and a creative mindset.
Experience
Customer Satisfaction & Account Manager
VapeRanger
Apr 2023 - Present (2 years 7 months)
Copywriter
Sunny APP
Jul 2022 - Dec 2022 (5 months)
Bellboy
W Bogota
Sep 2019 - Jul 2020 (10 months)
Data Analyst skilled in SQL and Business Intelligence tools.
Experience
Data Analyst
Teleperformance CO
Oct 2021 - Present (4 years 1 month)
Customer Care Representative
Teleperformance CO
Aug 2021 - Oct 2021 (2 months)
Accounting Adviser
Yumbo
Oct 2014 - Jul 2016 (1 year 9 months)
Professional in International Relations with expertise in translation, transcription and research.
Experience
Spanish Advisor
WOW AI
Mar 2024 - Present (1 year 8 months)
Project Manager
DATATANG
Mar 2023 - Mar 2024 (1 year)
Customer Service Assistant
ANDRÉS STORE
Jan 2023 - Jan 2024 (1 year)
1k-1k USD
customer service, problem solving, teamwork, fast learning, effective communication, and empathy
Experience
Customer Service Representative
Amazon
Jun 2023 - Present (2 years 5 months)
Team manager
Amazon
65k-120k USD
Organized Product & Process Specialist focused on customer experience.
Experience
Product Owner
Arya Digital
Oct 2024 - Present (1 year 1 month)
Business Process Analyst
30k-50k USD
Bilingual Business Administrator with expertise in Project Management.
Experience
FP&A Director
Silver Spoon Solutions
Sep 2023 - May 2024 (8 months)
Financial Project Manager
Q-Essence S.A.S
Experienced industrial engineer and project manager driving operational success.
Experience
Accounts Receivable Analyst
ESWINDOWS
Aug 2023 - Present (2 years 3 months)
Exports Documentation Team Lead
Lean Solutions Group
Aug 2022 - Jul 2023 (11 months)
Fifth-semester Computer Engineering student with data analytics experience.
Experience
Scholarship Intern
Alumni Sabana Unit
Jan 2023 - Present (2 years 10 months)
Scholarship Intern
Alumni Sabana Unit
Jan 2023 - Present (2 years 10 months)
Participant
Business Analyst/Product Owner driving digital transformation, process optimization, and customer-focused solutions.
Experience
Business Analyst
Avianca S.A.
Nov 2015 - Jul 2023 (7 years 8 months)
Cost and Budget Analyst
XM Filial de ISA S.A. E.S.P
Jun 2015 - Nov 2015 (5 months)
Technology Operations Budget Analyst
XM Filial de ISA S.A. E.S.P
Apr 2014 - Apr 2015 (1 year)
Bilingual data scientist-in-training skilled in predictive modeling and data visualization.
Experience
Mobile App Project Lead
Vito App
Jan 2025 - Aug 2025 (7 months)
LATAM Data Analyst
Abbott
Jan 2025 - Jul 2025 (6 months)
Freelance Data Scientist
Self Employed
Apr 2024 - Jun 2025 (1 year 2 months)
Aspiring finance professional specializing in asset management and risk analysis.
Experience
Mathematical Methods Tutor
Universidad de los Andes
Jan 2025 - Jun 2025 (5 months)
Assistant in Product Digitization
JLM Import and Export
Jun 2023 - Aug 2024 (1 year 2 months)
Bilingual business assistant with 20+ years supporting operations, fraud prevention, and client success.
Experience
Bilingual Customer Service Agent
Telemed Soluciones BPO S.A.S Fortiva Credit Card Services
Dec 2021 - May 2025 (3 years 5 months)
Private In-Home Tutor
DeLaMano Pedagogy Center
Nov 2014 - Nov 2021 (7 years)
Feb 2021 - Jul 2021 (5 months)
Mar 2021 - Oct 2023 (2 years 7 months)
Senior IT Analyst
WhaleCloud Technologies
Aug 2020 - Mar 2021 (7 months)
Information Technology Manager
Busso Ltda
Dec 2018 - Aug 2020 (1 year 8 months)
Senior Business Architect
Qvantel
Dec 2017 - Nov 2018 (11 months)
Pharmacy Regent Technician Trainee
Internacional de Drogas S.A.
Sep 2019 - Nov 2019 (2 months)
Grupo Editorial Norma
Auxiliar Comercial
EPS y Medicina Prepagada Suramericana S.A.
Quantum Languages Group
Jan 2024 - Present (1 year 10 months)
Account Manager
Cluvi
Jan 2022 - Dec 2024 (2 years 11 months)
Analista de datos
CLUVI
Oct 2022 - Mar 2024 (1 year 5 months)
Administrative Manager
Blindersco SAS
Jan 2021 - Dec 2023 (2 years 11 months)
Customer Service Agent
Teleperformance
Jun 2018 - Sep 2019 (1 year 3 months)
Transcriber and Auditor
AI RUDDER
Jun 2022 - Jan 2023 (7 months)
Academic Editor
USHUAUA
Jun 2022 - Jan 2023 (7 months)
Oct 2023 - Dec 2023 (2 months)
Salling Group
Mar 2023 - Jun 2024 (1 year 3 months)
Accounting & Administrative Assistant
Ministry of Health
Apr 2020 - Jan 2021 (9 months)
Oct 2020 - Aug 2023 (2 years 10 months)
Cofounder & COO
Bün Burgers & Fries
Jun 2016 - Feb 2020 (3 years 8 months)
Operations Analyst - Customer Service
Telefonica - Movistar Colombia
Feb 2018 - Jan 2022 (3 years 11 months)
Fundación Parque Jaime Duque
Jan 2023 - Dec 2023 (11 months)
Logistics Secretary
Gimnasio de los Cerros
Jan 2020 - Dec 2021 (1 year 11 months)
Participant
Fundación Parque Jaime Duque
Jan 2023 - Present (2 years 10 months)
Assistant Consultant
RPA Consulting Group
Feb 2013 - Feb 2014 (1 year)
Assistant Consultant
Universidad EAFIT
Nov 2012 - Jan 2013 (2 months)
File Clerk
Dirección de Impuestos y Aduanas Nacionales - DIAN
Oct 2013 - Oct 2014 (1 year)
Research Administrative Assistant
Sapiens Professional Writing Services
Oct 2011 - Aug 2013 (1 year 10 months)
Hotel Phone Operator
Hotel Habitel
Sep 2010 - Sep 2011 (1 year)