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Juan Pablo Morales

@juanpablomorales

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Pharmacy Regent Technician with bilingual customer-service and patient-care experience.

Colombia

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What I'm looking for

I seek a patient-focused pharmacy role where I can apply bilingual communication, medication management, safety practices, and customer-service skills to improve outcomes.

I am a Pharmacy Regent Technician with hands-on experience in pharmacy operations, patient care, and bilingual commercial roles across healthcare and customer-service settings. I have worked as a Pharmacy Regent Technician and trainee and served as a bilingual commercial agent supporting pharmaceutical and customer-facing processes.

I hold a Pharmacy Regent Technician degree from UNIVERSIDAD NACIONAL ABIERTA Y A DISTANCIA and completed medical coursework at FUNDACION UNIVERSITARIA JUAN N CORPAS. I have earned certifications in soft skills and workplace health and safety, and I achieved national recognition in professional exams and a national health-technical skills competition.

I bring strong office-software capabilities (Excel, Word, PowerPoint), multilingual communication (Spanish native, English B2, basic German), and a focus on safe, efficient pharmacy workflows and customer service. I am motivated to contribute to patient-centered pharmacy teams and organizations that value quality, safety, and clear communication.

Experience

Work history, roles, and key accomplishments

Bilingual Commercial Agent

Group Cos S.A.S.

May 2024 - May 2025 (1 year)

Served as a bilingual commercial agent handling customer interactions and sales support for regional accounts, improving response quality and order tracking during tenure.

Customer Service Bilingualism Telephone Skills CRM Sales Support Reporting Microsoft Excel

Pharmacy Regent Technician

Disfarma S.A.S.

Sep 2021 - Oct 2021 (1 month)

Managed pharmacy operations including dispensing, patient care, and safety compliance, ensuring accurate medication handling and inventory control.

Patient Care Inventory Management Health & Safety)Record keeping Microsoft Word Customer Service Health & Safety

Bilingual Commercial Agent

Teleperformance

Oct 2020 - Mar 2021 (5 months)

Provided bilingual customer support and commercial services, resolving client issues and maintaining service-level targets across phone and digital channels.

Customer Service Bilingualism CRM Reporting Telephone Skills Microsoft Office