Juan Pablo Morales
@juanpablomorales
Pharmacy Regent Technician with bilingual customer-service and patient-care experience.
What I'm looking for
I am a Pharmacy Regent Technician with hands-on experience in pharmacy operations, patient care, and bilingual commercial roles across healthcare and customer-service settings. I have worked as a Pharmacy Regent Technician and trainee and served as a bilingual commercial agent supporting pharmaceutical and customer-facing processes.
I hold a Pharmacy Regent Technician degree from UNIVERSIDAD NACIONAL ABIERTA Y A DISTANCIA and completed medical coursework at FUNDACION UNIVERSITARIA JUAN N CORPAS. I have earned certifications in soft skills and workplace health and safety, and I achieved national recognition in professional exams and a national health-technical skills competition.
I bring strong office-software capabilities (Excel, Word, PowerPoint), multilingual communication (Spanish native, English B2, basic German), and a focus on safe, efficient pharmacy workflows and customer service. I am motivated to contribute to patient-centered pharmacy teams and organizations that value quality, safety, and clear communication.
Experience
Work history, roles, and key accomplishments
Bilingual Commercial Agent
Group Cos S.A.S.
May 2024 - May 2025 (1 year)
Served as a bilingual commercial agent handling customer interactions and sales support for regional accounts, improving response quality and order tracking during tenure.
Pharmacy Regent Technician
Disfarma S.A.S.
Sep 2021 - Oct 2021 (1 month)
Managed pharmacy operations including dispensing, patient care, and safety compliance, ensuring accurate medication handling and inventory control.
Provided bilingual customer support and commercial services, resolving client issues and maintaining service-level targets across phone and digital channels.
Pharmacy Regent Technician Trainee
Internacional de Drogas S.A.
Sep 2019 - Nov 2019 (2 months)
Completed pharmacy technician training focused on dispensing procedures, clinical practice fundamentals, and workplace safety under supervision.
Education
Degrees, certifications, and relevant coursework
Universidad Nacional Abierta y a Distancia
Pharmacy Regent Technician, Pharmacy Regent Technician
2016 - 2020
Activities and societies: Won 1st Edition Olimpiada Nacional de Habilidades Técnicas en Salud; recognized in national professional exam rankings.
Completed a Pharmacy Regent Technician program at UNAD, covering pharmaceutical practice and patient care.
Fundación Universitaria Juan N. Corpas
Medicine
2013 - 2015
Completed coursework toward a Medicine degree but did not finish the program.
Colegio Champagnat
High School Diploma, Secondary Education
2006 - 2008
Attained a high school diploma from Colegio Champagnat in Ibagué, Tolima.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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