JM

Open to opportunities

Juan Pablo Morales

@juanpablomorales

Pharmacy Regent Technician with bilingual customer-service and patient-care experience.

What I'm looking for

I seek a patient-focused pharmacy role where I can apply bilingual communication, medication management, safety practices, and customer-service skills to improve outcomes.

I am a Pharmacy Regent Technician with hands-on experience in pharmacy operations, patient care, and bilingual commercial roles across healthcare and customer-service settings. I have worked as a Pharmacy Regent Technician and trainee and served as a bilingual commercial agent supporting pharmaceutical and customer-facing processes.

I hold a Pharmacy Regent Technician degree from UNIVERSIDAD NACIONAL ABIERTA Y A DISTANCIA and completed medical coursework at FUNDACION UNIVERSITARIA JUAN N CORPAS. I have earned certifications in soft skills and workplace health and safety, and I achieved national recognition in professional exams and a national health-technical skills competition.

I bring strong office-software capabilities (Excel, Word, PowerPoint), multilingual communication (Spanish native, English B2, basic German), and a focus on safe, efficient pharmacy workflows and customer service. I am motivated to contribute to patient-centered pharmacy teams and organizations that value quality, safety, and clear communication.

Experience

Work history, roles, and key accomplishments

GS

Bilingual Commercial Agent

Group Cos S.A.S.

May 2024 - May 2025 (1 year)

Served as a bilingual commercial agent handling customer interactions and sales support for regional accounts, improving response quality and order tracking during tenure.

Customer Service Bilingualism Telephone Skills CRM Sales Support Reporting Microsoft Excel

DS

Pharmacy Regent Technician

Disfarma S.A.S.

Sep 2021 - Oct 2021 (1 month)

Managed pharmacy operations including dispensing, patient care, and safety compliance, ensuring accurate medication handling and inventory control.

Patient Care Inventory Management Health & Safety)Record keeping Microsoft Word Customer Service Health & Safety

TE

Bilingual Commercial Agent

Teleperformance

Oct 2020 - Mar 2021 (5 months)

Provided bilingual customer support and commercial services, resolving client issues and maintaining service-level targets across phone and digital channels.

Customer Service Bilingualism CRM Reporting Telephone Skills Microsoft Office

IS

Pharmacy Regent Technician Trainee

Internacional de Drogas S.A.

Sep 2019 - Nov 2019 (2 months)

Completed pharmacy technician training focused on dispensing procedures, clinical practice fundamentals, and workplace safety under supervision.

Patient Care Health & Safety)Record keeping Team Collaboration Health & Safety

Education

Degrees, certifications, and relevant coursework

UD

Universidad Nacional Abierta y a Distancia

Pharmacy Regent Technician, Pharmacy Regent Technician

2016 - 2020

Activities and societies: Won 1st Edition Olimpiada Nacional de Habilidades Técnicas en Salud; recognized in national professional exam rankings.

Completed a Pharmacy Regent Technician program at UNAD, covering pharmaceutical practice and patient care.

FC

Fundación Universitaria Juan N. Corpas

Medicine

2013 - 2015

Completed coursework toward a Medicine degree but did not finish the program.

CC

Colegio Champagnat

High School Diploma, Secondary Education

2006 - 2008

Attained a high school diploma from Colegio Champagnat in Ibagué, Tolima.

Tech stack

Software and tools used professionally

Skype

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