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Incident and problem management leader driving service resilience and continuous improvement.
Experience
Incident Commander
The Score / Penn Entertainment
Jun 2024 - Present (1 year 5 months)
AISr. Critical Incident Manager Lead
Airbnb
Nov 2022 - Apr 2024 (1 year 5 months)
Principal Engineer, Service Management
CarMax
Jul 2021 - Nov 2022 (1 year 4 months)
Incident / Problem Manager Lead
Arthrex
Mar 2020 - Jul 2021 (1 year 4 months)
Enterprise Incident / Problem Manager Lead
AutoNation
Apr 2019 - Mar 2020 (11 months)
ITMotivated professional skilled in events and hospitality management.
Experience
Project Manager
HSBC
Jan 2025 - Present (10 months)
Co-founder, Director of Branding and Events
Somewhere Nowhere at Renaissance Chelsea
Feb 2023 - Present (2 years 9 months)
LPPerformance marketing expert specializing in TikTok ad campaigns.
Experience
Ads Manager
Genpact
Jan 2024 - Present (1 year 10 months)
Marketing Consultant
Teleperformance
Jan 2023 - Jan 2024 (1 year)
Digital Travel Agent
Teleperformance
Jun 2021 - Jan 2022 (7 months)
BHAward winning Sales Executive in the tech & real estate industry.
Experience
Sales Executive - Rentals
Zillow
Jan 2024 - Present (1 year 10 months)
Sales Executive - Premier Agent
Zillow
Jan 2023 - Jan 2024 (1 year)
Business Development Representative
Zillow
Feb 2022 - Jan 2023 (11 months)
DB
Philippines42k-72k USD
Results-driven sales professional with expertise in business development.
Experience
Co-Founder & Head of Accounts and Growth
Cloud Nine Solutions
Jan 2023 - Present (2 years 10 months)
Asset Finance Broker
SLDetail-oriented digital trust and safety analyst with hospitality experience.
Experience
Digital Trust and Safety Analyst
Telus
Jul 2024 - Present (1 year 4 months)
Hostel Staff
Sun & Moon Hostel
May 2024 - Jun 2024 (1 month)
Receptionist
Urbany Hostel
Dec 2023 - Apr 2024 (4 months)
Tech-savvy tourism professional with a passion for AI and customer service.
Experience
RGSearch Engine Evaluator
RWS Group
Jul 2024 - Present (1 year 4 months)
AISearch Engine Evaluator
Appen Inc.
Jan 2013 - Present (12 years 10 months)
TT
TBEntrepreneurial travel operator who builds people-first tour and ski businesses.
Experience
Freelance Travel Writer
Independent
Jan 2014 - Present (11 years 10 months)
Founder & Director
Vagabond Adventures
Jan 2018 - Jan 2025 (7 years)
Founder & Director
Vagabond Ski School
MICustomer service professional with call-center expertise and strong cross-cultural communication skills.
Experience
AICustomer Service Representative
Airbnb
Jan 2024 - Present (1 year 10 months)
Teleadvisor
Quali-Business
Nov 2020 - Jan 2024 (3 years 2 months)
Founder and scaling expert with 20+ years in diverse ventures.
Experience
Founder
The Million Project
Jan 2023 - Present (2 years 10 months)
Founder
Medica Concierge
Jan 2023 - Present (2 years 10 months)
Co-Founder & Director
BESenior account executive and customer success leader driving international SaaS and fintech growth.
Experience
Senior AE & Customer Success
Chekin
Mar 2025 - Present (8 months)
Account Executive
Revolut
Jan 2024 - Nov 2024 (10 months)
Hotel Manager
Cortijo El Indiviso
May 2023 - Feb 2024 (9 months)
Organized legal and marine operations coordinator bridging legal administration and technical marine support.
Experience
Rental Manager - Airbnb Host
Self-Managed
Jan 2016 - Jan 2019 (3 years)
EAMuseum Librarian
EMST - National Museum of Contemporary Art
Jan 2010 - Jan 2011 (1 year)
JUSales operations expert with a focus on customer success and retention.
Experience
Customer Success Mentor
Ementor.br
Oct 2023 - Present (2 years 1 month)
Sales Operations
Global Citizen Solutions & Rebelde Publishing
Oct 2023 - Jan 2024 (3 months)
Customer Success Manager
Experienced Senior Property Manager with a focus on operational excellence.
Experience
Senior Property Manager
Newmark Real Estate
Aug 2024 - Apr 2025 (8 months)
Owner/Operator
Pine Property Services, LLC
Oct 2022 - Aug 2024 (1 year 10 months)
Regional Asset Manager
RIO Real Estate
Sep 2019 - Sep 2022 (3 years)
CMExperienced copywriter specializing in AI and sustainable tourism content.
Experience
AI Trainer
Scale AI
Jan 2023 - Present (2 years 10 months)
Copywriter
Ecobnb
Jan 2015 - Present (10 years 10 months)
Content Evaluator
Telus International
Jan 2018 - Jan 2023 (4 years 11 months)
Experienced customer service professional specializing in hospitality and technology.
Experience
Customer Service Agent
Dyson
Jan 2021 - Present (4 years 10 months)
Reservations & Customer Service Specialist
Boatjump
Jan 2019 - Dec 2021 (2 years 11 months)
Head of Reception & Reservations
LFExperienced customer service, onboarding new clients, mentor - coach - trainer,
Experience
Bar and Beach Manager
Bagni 77
Apr 2024 - Sep 2024 (5 months)
Bar Manager
Pandanus Resort
Jul 2023 - Feb 2024 (7 months)
English Teacher Volunteer
Kampong Cham and Kong Pisey
Feb 2023 - Jun 2023 (4 months)
Strategic brand communicator specializing in social strategy and luxury real estate marketing.
Experience
Sales & Rental Agent
Veliciae Luxury Real Estate
Jan 2025 - Present (10 months)
Model
Boss Models South Africa
Jan 2022 - Present (3 years 10 months)
Brand Strategist Apprentice
KCCustomer Success & Technical Support Professional | 7+ years SaaS experience | Remote ready
Experience
Business Admin
Beyond Curb Appeal
Jan 2023 - Present (2 years 10 months)
Team Lead
Digital Pharmacist
Oct 2020 - Dec 2023 (3 years 2 months)
Rebooking Specialist
Expedia / Vrbo
SSHospitality management graduate with a passion for customer experience.
Experience
SPCustomer Experience Agent
Spotahome
Jan 2023 - Present (2 years 10 months)
Volunteer
Suyana Swiss Foundation
Jun 2021 - Jul 2021 (1 month)
Conference & Banqueting Trainee
Senior Hospitality Manager
NYC Health + Hospitals
Feb 2023 - Present (2 years 9 months)
Co-founder, Director of Branding and Events
Somewhere Nowhere at Renaissance Chelsea
Jan 2021 - Present (4 years 10 months)
Event Sales Coordinator
W Hotel
Sep 2018 - Present (7 years 2 months)
Childcare Coordinator
Action For Women
Jan 2020 - Jan 2021 (1 year)
Community Volunteer
The Tribe in Action
Jan 2018 - Jan 2019 (11 months)
Digital Shopper
Walmart
Aug 2021 - Feb 2022 (6 months)
Real Estate Salesperson
Keller Williams Realty, Inc.
Oct 2018 - Jan 2022 (3 years 3 months)
YOUx
Dec 2021 - Dec 2023 (2 years)
Offshore Team Lead
YOUx
Jul 2021 - Dec 2021 (5 months)
Loan Specialist
YOUx
Feb 2020 - Jul 2021 (1 year 5 months)
Co-founder
Siargao Community Kitchen
Mar 2020 - Dec 2021 (1 year 9 months)
Travel Agent
Terra Brasil Turismo
Jan 2012 - Jan 2013 (1 year)
PRRestaurant Host
Pepi’s Bar & Restaurant
Jun 2008 - May 2011 (2 years 11 months)
Front Desk - Receptionist
Othon Palace Hotel
Jan 2008 - Nov 2008 (10 months)
Jan 2016 - Jan 2025 (9 years)
Phillips Meijer Ltd
Jan 2018 - Present (7 years 10 months)
Co-Founder
Saisei Liquid Plasma
Jan 2019 - Dec 2023 (4 years 11 months)
Business Development Consultant
Freelance
Jan 2014 - Dec 2023 (9 years 11 months)
International Sales Manager
Please I Marketing Tech
Nov 2022 - Apr 2023 (5 months)
Sales Development Representative
Quorum Software
Nov 2021 - Sep 2022 (10 months)
Frst Falconi
Oct 2023 - Oct 2023 (0 months)
Account Manager
ActiveCampaign
Feb 2019 - Jun 2023 (4 years 4 months)
Channel Account Manager
Resultados Digitais
May 2017 - Dec 2018 (1 year 7 months)
Asset / Property Manager
Braun Enterprises
Jun 2014 - Aug 2019 (5 years 2 months)
Copywriter
Spotzer
Jan 2017 - Jan 2023 (6 years)
4- and 5-Star Hotels in Spain and Europe
Jan 2015 - Dec 2018 (3 years 11 months)
Front Desk & Customer Service
Luxury Hotels in Germany, Switzerland, Austria, UK, and Spai
Jan 1999 - Dec 2015 (16 years 11 months)
Bar Manager
Bagni 65
Apr 2022 - Sep 2022 (5 months)
Customer Support Specialist
Outdoorsy
Apr 2021 - Sep 2021 (5 months)
Vega Brand Challenge
Jan 2024 - Dec 2024 (11 months)
Strategy Intern - Social
Rogerwilco
Jan 2023 - Aug 2024 (1 year 7 months)
Waiter
Gabriella's Authentic Italian Restaurant
Jan 2021 - Sep 2021 (8 months)
Jan 2016 - Oct 2020 (4 years 9 months)
Rocco Forte Hotels
Aug 2019 - Mar 2020 (7 months)
Customer Experience Specialist Trainee
Le Meridien
Dec 2018 - Aug 2019 (8 months)
