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Jodian Lamoth

@jodianlamoth

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Operations and customer experience leader driving process improvements and remote team performance.

Jamaica

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What I'm looking for

I seek a remote role leading operations or customer experience teams where I can improve processes, mentor staff, and deliver measurable CX and efficiency gains.

I am an operations and customer experience professional with over eight years leading remote teams, managing projects, and delivering measurable improvements in customer satisfaction and efficiency.

Throughout my career I have redesigned workflows, implemented process optimizations, and produced executive-level reporting that improved audit accuracy and operational outcomes.

I have a strong track record in remote team leadership, onboarding and mentoring, and performance coaching, consistently raising customer satisfaction and reducing escalations.

I combine formal training in project management and Lean Six Sigma with hands-on experience in cloud collaboration tools to drive continuous improvement and dependable results.

Experience

Work history, roles, and key accomplishments

Current

Housekeeping Specialist

Current

Airbnb

Jul 2024 - Present (1 year 3 months)

Achieved 95% guest satisfaction and improved turnaround efficiency by 30% through structured cleaning checklists and inventory controls that reduced supply costs by 15%.

Quality Assurance Inventory Management Process Improvement Time Management Attention To Detail

Associate Manager - Customer Experience

Sutherland

Dec 2021 - Dec 2024 (3 years)

Directed remote teams for Amazon Retail and Logistics, improving operational efficiency by 25%, raising customer satisfaction by 20%, and enhancing audit accuracy by 30% through reporting and coaching.

Customer Experience Remote Team Leadership Escalation Management Data Analysis

Associate Manager - Account Management

Sutherland

Aug 2020 - Jan 2021 (5 months)

Led a 25-member remote team for Ally Financial, increasing team performance by 20% and productivity by 22% through structured workflows and improved digital communication tools.

Account Management Team Leadership Workflow Optimization Communication Performance Tracking

Associate Professional - Quality Assurance

Sutherland

Nov 2016 - Aug 2020 (3 years 9 months)

Served as point of contact and delivered executive performance reports, improving onboarding efficiency by 25% and reducing process inefficiencies by 20% through data-driven initiatives.

Quality Assurance Reporting Onboarding Process Improvement Data Analysis Cross Functional Collaboration