I seek a remote role leading operations or customer experience teams where I can improve processes, mentor staff, and deliver measurable CX and efficiency gains.
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JL@jodianlamoth
Operations and customer experience leader driving process improvements and remote team performance.
JamaicaI seek a remote role leading operations or customer experience teams where I can improve processes, mentor staff, and deliver measurable CX and efficiency gains.
I am an operations and customer experience professional with over eight years leading remote teams, managing projects, and delivering measurable improvements in customer satisfaction and efficiency.
Throughout my career I have redesigned workflows, implemented process optimizations, and produced executive-level reporting that improved audit accuracy and operational outcomes.
I have a strong track record in remote team leadership, onboarding and mentoring, and performance coaching, consistently raising customer satisfaction and reducing escalations.
I combine formal training in project management and Lean Six Sigma with hands-on experience in cloud collaboration tools to drive continuous improvement and dependable results.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Work history, roles, and key accomplishments
Airbnb
Jul 2024 - Present (1 year 4 months)
Achieved 95% guest satisfaction and improved turnaround efficiency by 30% through structured cleaning checklists and inventory controls that reduced supply costs by 15%.
Sutherland
Dec 2021 - Dec 2024 (3 years)
Directed remote teams for Amazon Retail and Logistics, improving operational efficiency by 25%, raising customer satisfaction by 20%, and enhancing audit accuracy by 30% through reporting and coaching.
Sutherland
Aug 2020 - Jan 2021 (5 months)
Led a 25-member remote team for Ally Financial, increasing team performance by 20% and productivity by 22% through structured workflows and improved digital communication tools.
Sutherland
Nov 2016 - Aug 2020 (3 years 9 months)
Served as point of contact and delivered executive performance reports, improving onboarding efficiency by 25% and reducing process inefficiencies by 20% through data-driven initiatives.
Degrees, certifications, and relevant coursework
Associate Degree, Business Administration
2024 - 2025
Associate Degree in Business Administration completed online between October 2024 and October 2025.
Supervisory Management Level III, Supervisory Management
2023 - 2024
Completed Supervisory Management Level III online from February 2023 to February 2024.
High School Diploma, General Education
2005 - 2010
High School Diploma completed at Wolmer's High School for Girls from September 2005 to June 2010.
Associate Degree, Humanities
2005 - 2007
Associate Degree in Humanities awarded while attending Wolmer's High School for Girls from September 2005 to June 2007.
Software and tools used professionally
JamaicaYou can contact Jodian and 90k+ other talented remote workers on Himalayas.
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