I seek a remote role leading operations or customer experience teams where I can improve processes, mentor staff, and deliver measurable CX and efficiency gains.
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@jodianlamoth
Operations and customer experience leader driving process improvements and remote team performance.
I seek a remote role leading operations or customer experience teams where I can improve processes, mentor staff, and deliver measurable CX and efficiency gains.
I am an operations and customer experience professional with over eight years leading remote teams, managing projects, and delivering measurable improvements in customer satisfaction and efficiency.
Throughout my career I have redesigned workflows, implemented process optimizations, and produced executive-level reporting that improved audit accuracy and operational outcomes.
I have a strong track record in remote team leadership, onboarding and mentoring, and performance coaching, consistently raising customer satisfaction and reducing escalations.
I combine formal training in project management and Lean Six Sigma with hands-on experience in cloud collaboration tools to drive continuous improvement and dependable results.
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Work history, roles, and key accomplishments
Airbnb
Jul 2024 - Present (1 year 4 months)
Achieved 95% guest satisfaction and improved turnaround efficiency by 30% through structured cleaning checklists and inventory controls that reduced supply costs by 15%.
Sutherland
Dec 2021 - Dec 2024 (3 years)
Directed remote teams for Amazon Retail and Logistics, improving operational efficiency by 25%, raising customer satisfaction by 20%, and enhancing audit accuracy by 30% through reporting and coaching.
Sutherland
Aug 2020 - Jan 2021 (5 months)
Led a 25-member remote team for Ally Financial, increasing team performance by 20% and productivity by 22% through structured workflows and improved digital communication tools.
Sutherland
Nov 2016 - Aug 2020 (3 years 9 months)
Served as point of contact and delivered executive performance reports, improving onboarding efficiency by 25% and reducing process inefficiencies by 20% through data-driven initiatives.
Degrees, certifications, and relevant coursework
Associate Degree, Business Administration
2024 - 2025
Associate Degree in Business Administration completed online between October 2024 and October 2025.
Supervisory Management Level III, Supervisory Management
2023 - 2024
Completed Supervisory Management Level III online from February 2023 to February 2024.
High School Diploma, General Education
2005 - 2010
High School Diploma completed at Wolmer's High School for Girls from September 2005 to June 2010.
Associate Degree, Humanities
2005 - 2007
Associate Degree in Humanities awarded while attending Wolmer's High School for Girls from September 2005 to June 2007.
Software and tools used professionally
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