Open to opportunities

Kanishk Jagtap

@kanishkjagtap

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Dynamic professional with 7+ years in fitness and hospitality.

India

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What I'm looking for

I am looking for a role that values operational excellence and customer satisfaction, where I can leverage my dual expertise in fitness and hospitality.

I am a dynamic and client-focused professional with over 7 years of experience in the fitness industry and more than 4 years in hospitality operations. My journey has been marked by a proven ability to manage and scale hospitality businesses, enhance guest satisfaction, and deliver exceptional service experiences. I am committed to operational excellence, digital adaptability, and people-first leadership.

As the Founder and Host at ShackStone Café & Stay, I built and launched the business from the ground up, overseeing all aspects of hospitality operations. My efforts led to a remarkable 92% average occupancy rate and a 35% increase in referrals through effective guest issue resolution. Additionally, I have successfully optimized properties on OTA platforms, achieving 5-star reviews and boosting occupancy rates significantly.

With a strong background in fitness, I have delivered customized training programs to over 100 clients globally, maintaining a 90% client retention rate. My dual expertise in fitness and hospitality, combined with my empathetic approach, allows me to create meaningful connections and deliver exceptional service experiences.

Experience

Work history, roles, and key accomplishments

Current

Freelance Personal Trainer & Fitness Educator

Current

Freelance

Jan 2017 - Present (8 years 8 months)

Delivered customized programs to 100+ clients globally with 85% achieving noticeable posture and strength improvements. Maintained a 90% client retention rate for programs extending over 6+ months.

Customer Retention Posture Correction Mentoring

Founder | Host | Guest Relationship Manager

ShackStone Café & Stay

Mar 2021 - Jan 2024 (2 years 10 months)

Built and launched the café, restaurant, and camping business from the ground up, overseeing complete hospitality operations from guest intake to feedback. Resolved over 100 real-time guest issues with empathy and efficiency, increasing referrals by 35%.

Staff Training Conflict Resolution Agoda Google Sheets

Personal Trainer

Multiple Gyms

Jan 2017 - Jan 2020 (3 years)

Conducted functional, fat-loss, and post-rehab training with measurable results for over 70 clients. Introduced posture assessments and corrective routines, reducing physical discomfort for 60% of clients within weeks.

Functional Training Fat Loss Post Rehab Training Corrective Routines

Operations & Guest Relations Manager

Hill Ice Guesthouse

Played a pivotal role in launching and operationalizing a newly built guesthouse in the Himalayan region, successfully listing and optimizing property on OTA platforms. Boosted occupancy by 60% within the first quarter through effective digital positioning and customer outreach.

Staff Training SOP Development Customer Retention

Education

Degrees, certifications, and relevant coursework

Not specified

PGDM, Event Management & Media

Completed a Post Graduate Diploma in Event Management & Media, gaining expertise in planning, executing, and managing various events and media projects. Developed skills in media relations, marketing, and operational logistics relevant to the industry.

Ramnarain Ruia College, Mumbai University

Bachelor of Arts, History

Earned a Bachelor of Arts in History from Ramnarain Ruia College, affiliated with Mumbai University. Studied historical events, theories, and research methodologies, enhancing analytical and critical thinking skills.