Senior Customer Success Manager

We’re building the future of B2B spend.

Buying B2B products or services is much harder than the experience most of us have buying nearly anything as a consumer. At Zip, we’re focused on making it easy. We invented the world’s leading Intake-to-Procure solution to bring a consumer grade user experience to B2B purchasing. And, we’re just getting started.

The Standard for B2B Purchasing

Frictionless for Every User: Through personal experience and interviews with CFOs and procurement teams, our founders came to believe that procurement needed a consumer-grade experience. So, we brought on top designers and engineers who previously built some of the most innovative consumer software in the world to make Zip’s user experience unlike anything comparable in SaaS.

Built for Distributed Spend: Procurement today can start from a request by any employee in any team in an organization. And then, the approval process can span multiple people across several departments. Zip is built to give all stakeholders visibility and ensure compliance, all with a policy-based no code workflow builder.

Pre-built connectors to ERP, CLM, ITSM and GRC: Finance, Legal, IT and Security already have systems they use every day and don’t want disruptions to their workflows. Zip automatically hands off a procurement request to other systems, keeping all Zip users in the loop on what’s happening in that system, and finally taking a handoff back with additional data, such as contract details from the CLM system.

Core Values

• We take ownership and leave things better than we found them

• We communicate openly, frequently, and transparently, even when it's hard

• We listen to customers to solve problems and build loyalty

• We learn quickly and operate with an underdog mindset

• We appreciate our teammates and celebrate achievements

• One Zip - we collaborate and win as a company and team