Zipline

Originally a Customer Experience platform, Zipline (or formally known as RateIt) was born in 2017 and focussed on enhancing retail experiences.

During 2020, we worked with our valued healthcare customers to build Zipline to help manage the unique and complex compliance challenges. We saw the stress and challenges faced, the additional hours spent by staff to manage it, the fragmentation of the available solutions. We wanted to make this easier for teams to manage.

Now, Zipline exists to serve healthcare’s needs through frontline compliance, visitor management, and enhance patient and resident experiences.

Our Values

Zipline’s Core Values shape how we operate as individuals and as an organisation.

Customer Centric

• We think in (customer) outcomes for all our work, not (how much) output we do

• We talk daily about how are we ‘creating value’' vs our users JTBD / PAINS / GAINS

• We all deeply care about our customers and look for ways to delight them

Ambitious

• Pumped about hitting BIG goals as part of a high performing team

• Aren't content unless we've made a large impact

• Highly driven to accelerate our own personal growth & careers

Growth Mindset

• We are committed to self-reflection and self improvement

• We personally take on ‘radical ownership’ e.g “What could I have done differently or better?

No mind-reading required

• We speak up and share what’s on our mind (verbal &/or written).

• We believe in and practice ‘radical candour’ and create psychology safe spaces

• There’s no politics, no games here. People know what’s going on and where they stand

Awesome to work with

• We priortise creating meaningful realtionships at work

• We have a ‘can do’ attitude... constantly heading; “how can i help”

• We are pragmatic and humble - hence no arseholes here.... oh and are fun to work with!

KISS: Keep it simple silly

• Goal: everything we create, can pass the “Don’t make me think” test

• We obsess about making things super easy

• No jargon, simple english

Why join Zipline?

• We empower people to decide how to hit their results & make an impact

• Genuinely awesome team & culture. We promise no games, no politics

• We’re a ‘fast 100’ company, growing quickly - so there are loads of opportunities!

• We are a modern “remote first” company - so we seamlessly mix WFH and offices as we have people across Australia, Singapore, Bali and the Philippines.

• Great perks; new Macbook, generous health+wellness budget to use how you wish, paid for performance coaching, kindle/audible with 300+books pre-loaded etc.