Material Security is looking for a Senior Scaled Customer Success Manager to build lasting relationships with SMB and Mid-Market customers, delivering exceptional service and partnering with cross-functional teams to drive customer adoption and retention.
Requirements
- 3+ years of experience in Scaled Customer Success, Technical Account Management, or a similar customer-facing role within a SaaS company
- Technical Acumen: 3+ years of hands-on work in SQL or writing code, including custom API-based integrations, and domain expertise in a security product, cloud email, Google Workspace/Microsoft 365, SSO, or equivalent
- Data-Driven Mindset: Ability to interpret and utilize analytical insights is crucial, alongside experience leveraging insights to proactively drive adoption, mitigate risk, and identify expansion opportunities at scale
- Project Management: Ability to multitask across a large book of business and efficiently handle multiple competing priorities, escalating when necessary while being highly organized, detail oriented, and having great time management skills
- Collaboration: You have experience working closely with Engineering, Product, Support, and Sales teams to improve customers’ experiences throughout their lifecycle, and thrive in a collaborative environment
Benefits
- Competitive compensation
- Benefits
