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Material SecurityMS

Sr Scaled Customer Success Manager

Material Security is a cybersecurity company that provides a detection and response platform to protect cloud office environments like Google Workspace and Microsoft 365 from email attacks, account takeovers, and data breaches.

Material Security

Employee count: 51-200

Salary: 150k-175k USD

United States only

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Material Security is looking for a Senior Scaled Customer Success Manager to build lasting relationships with SMB and Mid-Market customers, delivering exceptional service and partnering with cross-functional teams to drive customer adoption and retention.

Requirements

  • 3+ years of experience in Scaled Customer Success, Technical Account Management, or a similar customer-facing role within a SaaS company
  • Technical Acumen: 3+ years of hands-on work in SQL or writing code, including custom API-based integrations, and domain expertise in a security product, cloud email, Google Workspace/Microsoft 365, SSO, or equivalent
  • Data-Driven Mindset: Ability to interpret and utilize analytical insights is crucial, alongside experience leveraging insights to proactively drive adoption, mitigate risk, and identify expansion opportunities at scale
  • Project Management: Ability to multitask across a large book of business and efficiently handle multiple competing priorities, escalating when necessary while being highly organized, detail oriented, and having great time management skills
  • Collaboration: You have experience working closely with Engineering, Product, Support, and Sales teams to improve customers’ experiences throughout their lifecycle, and thrive in a collaborative environment

Benefits

  • Competitive compensation
  • Benefits

About the job

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Posted on

Job type

Full Time

Experience level

Salary

Salary: 150k-175k USD

Location requirements

Hiring timezones

United States +/- 0 hours

About Material Security

Learn more about Material Security and their company culture.

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At Material Security, the core mission revolves around safeguarding the fundamental digital materials that constitute a modern organization – the emails, documents, and accounts residing within cloud office suites like Google Workspace and Microsoft 365. Recognizing that traditional security measures often fall short in protecting these critical assets, Material has pioneered a platform designed to secure this infrastructure comprehensively: before, during, and after a security incident. The company's philosophy is rooted in building security solutions that are not only effective but also seamlessly integrate into existing workflows, thereby enabling productivity while ensuring peace of mind. This approach is driven by the understanding that fragmented point solutions are inadequate against the evolving threats and vulnerabilities targeting cloud workspaces.

Material Security's culture emphasizes resilience and simplicity. They strive to deliver security that works intuitively, without unnecessary complexity or 'technobabble'. This commitment is reflected in their innovative use of APIs to integrate with cloud platforms, allowing for rapid deployment and robust protection. The company fosters an environment where employees are empowered to contribute to this mission, whether from their San Francisco headquarters, co-working spaces, or remote locations, reflecting a trust in their team to deliver their best work from their ideal environment. Backed by prominent investors like Andreessen Horowitz and Founders Fund, Material Security protects some of the world's most dynamic and rapidly growing companies, including Figma, Mars, DoorDash, and Lyft. Their focus extends beyond merely blocking threats to providing deep visibility, automating responses, and empowering users, ultimately aiming to build an enduring, independent cybersecurity company that has a real impact on securing the critical digital infrastructure powering the modern world.

Employee benefits

Learn about the employee benefits and perks provided at Material Security.

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Competitive salary & equity

Offers competitive salary and equity.

Health, Dental, & Vision premiums

Comprehensive health, dental, and vision insurance premiums are covered.

Remote work flexibility

Employees are encouraged to work from their ideal location, whether it's the San Francisco office, a co-working space, or home.

View Material Security's employee benefits
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Material Security

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