Himalayas logo
ZendeskZE

Technical Support Engineer with German

Zendesk, Inc. is an American company headquartered in San Francisco, California, known for its software-as-a-service (SaaS) products that cater to customer support, sales, and overall customer communication needs.

Zendesk

Employee count: 5000+

Ireland only

Job Description

We are looking for a support guru (German speaking) who thrives on providing technical guidance through many different channels of communication including messaging (live and asynchronous conversations), email, phone, video conference, and forums. You are able to understand customer needs, anticipate their challenges, advocate internally for solutions, and communicate effectively to provide the best possible customer experience. You bring technical and support expertise to this team, whose focus is servicing customers and solving problems, likes a challenge, and wants to set the standard for customer support.
We offer an hybrid working model allowing you to work comfortably from home as well as few days from our Lisbon office.

As a Technical Support Engineer:

  • You are an integral member of a highly technical team dedicated to delivering technical support and guidance.

  • You take ownership of customer issues through resolution, are empathetic, responsive, resourceful, and see the support experience through our customers’ eyes.

  • You are an outstanding communicator, both written and verbal — you get your message across simply and build trusted relationships at all levels.

  • You are a master of prioritization. You can juggle customer escalations, product changes, and service issues while managing related communication, technical account management, and risk mitigation.

  • Ability to empower end-users to support themselves using our knowledge base.

  • A desire to learn, master and teach across technical fields.

You must have:

  • At least 4+ years of technical support experience

  • Fluent in English and German (written and spoken)

  • Excellent customer service skills – the ability to be empathetic, accurate, compassionate, responsive, resourceful and conscientious

  • Excellent organisational, written and oral communication skills - You must be able to convey technical jargon in a wide-array of syntax from beginner level users to developers in our tickets as well as knowledge base articles

  • A strong sense of urgency

  • Ability to empower end-users to support themselves using our knowledge base

  • Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation

  • A desire to learn, master and teach

  • Innovative thinking - “how can we” attitude

  • Strong tools knowledge around GSuite, Slack, Confluence

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

About Zendesk - Champions of Customer Service
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide have the flexibility to choose where they work. The fact is, we know great work happens anywhere. Whether you’re collaborating from your home office, a Zendesk workspace, or the kitchen table, you’re part of one team at Zendesk.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

Zendesk

People First: Diversity & Inclusion at Zendesk
Employees at Zendesk work hard to build a culture where everyone belongs. It’s about our people knowing that they’re valued where they work. If this sounds appealing to you, come join us. You’re welcome, too.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Mid-level

Location requirements

Hiring timezones

Ireland +/- 0 hours

About Zendesk

Learn more about Zendesk and their company culture.

View company profile

Zendesk, Inc. is an American company headquartered in San Francisco, California, known for its software-as-a-service (SaaS) products that cater to customer support, sales, and overall customer communication needs. Founded in 2007 in Copenhagen, Denmark, Zendesk has grown significantly over the years. The company started modestly, with the founders self-funding their initial ventures while developing products in a loft. Soon after its launch, it attracted interest predominantly from startups, especially after significant companies like Twitter began using its software.

Over the years, Zendesk has raised substantial venture capital, exceeding $86 million before going public in 2014. It faced challenges such as customer backlash against price increases but managed to overcome these by retaining customer support policies. The company has continually evolved its offerings to meet changing market needs, including enhanced analytics, automation features, and expanding its suite from small businesses to larger enterprises. In November 2022, Zendesk was acquired by a consortium of private equity firms for approximately $10.2 billion, marking a significant milestone in its corporate journey. Today, Zendesk boasts a diverse workforce and serves over 100,000 customers globally, solidifying its position as a leader in customer experience innovation.

Claim this profileZendesk logoZE

Zendesk

View company profile

Similar remote jobs

Here are other jobs you might want to apply for.

View all remote jobs

65 remote jobs at Zendesk

Explore the variety of open remote roles at Zendesk, offering flexible work options across multiple disciplines and skill levels.

View all jobs at Zendesk

Remote companies like Zendesk

Find your next opportunity by exploring profiles of companies that are similar to Zendesk. Compare culture, benefits, and job openings on Himalayas.

View all companies

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
Zendesk hiring Technical Support Engineer with German • Remote (Work from Home) | Himalayas