Quality Control Analyst

Zelh is a fast-growing, passionate outsourcing company.

Our mission is to be the most reliable company by offering and maintaining consistently high-quality services.

We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy!

We are looking for a detail-oriented Quality Control (QC) Analyst to remotely review installation images and documentation to ensure telematics and related technical equipment are installed correctly and in accordance with company and manufacturer standards.

In this role, you will support fleet technology solutions such as Samsara and Motive, helping maintain consistent installation quality and reliable performance for customers. Your work will directly impact compliance, safety, and customer satisfaction.

Key Responsibilities

• Review installation photos and submitted documentation from field technicians

• Verify proper placement, mounting, wiring, and connections of telematics hardware

• Ensure installations meet manufacturer guidelines and internal QC standards

• Identify installation errors, missing components, or non-compliant setups

• Approve or reject installations based on established quality criteria

• Provide clear, actionable feedback to technicians when corrections are required

• Document QC findings accurately in tracking or ticketing systems

• Follow standardized QC checklists and internal procedures

• Escalate complex or unclear cases according to defined workflows

• Monitor recurring installation issues and report trends to leadership

Required Qualifications

• Ability to accurately review and interpret installation images and technical documentation

• Strong attention to detail and consistent decision-making skills

• Basic understanding of vehicle-mounted equipment or technical hardware

• Comfortable working in a fully remote environment

• Ability to meet daily productivity targets and turnaround time expectations

• Reliable internet connection and availability to work scheduled shifts

Nice to Have

• Experience working with telematics or fleet management systems

• Previous experience in a QC, compliance, or technical support role

• Familiarity with ticketing systems and documentation processes

Working conditions:

• Work schedule:

  Monday–Friday | 8:00 AM–5:00 PM CST
  Monday–Friday | 4:00 PM–1:00 AM CST

• Competitive Salary in USD

• Work type - Remote

• 10+ business days of paid time off, 15 - after 2 years, 7 days of Public Holidays, 3 sick leaves

• Equipment provided